What are the responsibilities and job description for the Customer Support Specialist position at Rhombus Services LLC?
Description
Who We Are
BrandPoint Services is a licensed general contractor that acts as a single-point of contact, providing facility services and solutions supporting spaces for multi-site commercial clients across the United States and Canada. We work with some of the largest brands in North America, managing their facility maintenance services, remodeling projects, refresh programs, as well as construction needs. We combine what, who, how and why to deliver projects and programs through a single point of contact that ensures operational execution and simplicity.
Job Overview
The support role exists to remotely assist our on-site technicians in completing their jobs by interpreting customer documentation, troubleshooting customer specific devices and or systems, reviewing completed work (photos and documentation), and ensuring they are delivered to the customer in a timely and satisfactory manner. Support is also expected to communicate with the customer directly and function as an intermediary.
Desired Skills
- Familiarity with Salesforce or other CRM
- Familiarity with Zendesk
- Proficient in troubleshooting digital signage / A/V equipment
- Proficient in troubleshooting basic networking issues
- Ability to rapidly learn new systems and processes
- Capacity to work with multiple technicians servicing different equipment types simultaneously
- Proficient in MS Office applications and their GSuite counterparts
- Clear, concise and effective communication
Flex Schedule
Due to the demands of our customers, it is expected that we will engage in projects that require coverage outside of typical business hours. Generally, your shift will start at 8-9 A.M. EST, and conclude at 5-6 P.M. EST. However, there will be periods of time where your shift will be realigned to better meet the needs of our customers.
