IT Services Technician

Rhyme is a leading provider of IT services, office technology and workplace products. We’re committed to solving all of our clients’ needs and providing them with the best customer experience by having the best people on our team.

We are currently seeking an IT Services Technician. This is a great opportunity for an individual who has excellent customer service and strong technical skills. The ideal candidate will enjoy learning and implementing new technologies and equipment, supporting end users and solving problems.

BENEFITS:

• 8 hours of paid time off to volunteer in your community.
• Tuition reimbursement program - If want to go back to further your education, Rhyme will help with $5k covered per calendar year.
• Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).
• Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.
• Rhyme University Training and onboarding plans to prepare you for success.
• A team of talented coworkers who support your efforts and care about your accomplishments.

RESPONSIBILITIES:

• Set up client PCs and install operating systems, peripherals, and software.
• Install network related equipment in client locations, including switches, firewalls, access points, and routers.
• Install and manage cloud telecom services and hardware.
• Create and update technical documentation for network installations or changes to existing installations.
• Train end users on software and systems, assisting clients with integrating technologies into their organization to advance productivity and efficiency.
• Resolve client issues through remote support, or on site as needed, and document all actions taken.
• Troubleshoot, diagnose, and resolve a range of hardware, software, and network issues.
• Prioritize and triage incoming tickets by communicating with dispatchers and clients.
• Participate in project planning and implementation.

EXPERIENCE:

• An Associate’s degree in Information Technology field, or equivalent work experience, required.
• 1 years of experience in a professional IT role (desired).
• Current industry certifications such as A , Net , or CCNA (desired but not required).
• A solid technical skillset, including experience with computer hardware and software, basic networking, TCP IP, Active Directory, Windows server, O365, VPN, and malware scanning and removal tools.
• Strong listening skills and the ability to interpret clients’ summary of issues.
• Professional communication skills, both written and oral, within multiple levels of an organization.
• The ability to be resourceful and work independently within a team environment.
• The ability to multitask and balance competing priorities.
• A valid driver’s license and clean driving record. Ability to travel up to 50% of the time, throughout Wisconsin and northern Illinois, during working hours.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 1 year (Preferred)

Work Location: In person