What are the responsibilities and job description for the Service Dispatcher position at Rhyme?
The Dispatcher is responsible for scheduling and routing a team of technicians to service calls, ensuring client satisfaction on response times and call completion. This position must be able to stay organized and maintain composure while balancing multiple tasks and schedules throughout the day.
Responsibilities:
- Respond to incoming calls and create electronic service tickets as requested by clients and internal personnel.
- Assign, schedule, and route service calls to appropriate technicians, considering geographic location and skills and knowledge.
- Troubleshoot minor equipment issues, over the phone, with clients to prevent the need for a service call.
- Communicate and follow-up with clients on technician availability and service call scheduling.
- Coordinate parts runs to reduce hold-for-parts calls and increase same-day-completion rate.
- Work with technicans and the Inventory Specialist to order parts not currently in stock.
- Schedule field technicians to provide support for in-house setups and repairs, training, and installs.
Qualifications:
- High school diploma or equivalent.
- Excellent customer service and communication skills, both written and verbal.
- Basic computer skills and ability to grasp new technologies.
- Ability to thrive in a fast-paced environment and balance multiple priorities.
- Strong focus and attention to detail.
- Ability to be assertive and direct the work of others.
Benefits:
- 8 hours of paid time off to volunteer in your community.
- Tuition reimbursement program - If you want to go back to further your education, Rhyme will help with $5k covered per calendar year.
- Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).
- Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.
- Rhyme University Training and onboarding plans to prepare you for success.
- A team of talented coworkers who support your efforts and care about your accomplishments.
This is an opportunity for the right person to grow with an exciting company on a mission to provide the best Client experience by having the best people.
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Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
