What are the responsibilities and job description for the Inside Sales/Customer Service Representative position at Rib Mountain Glass?
Join our dynamic team at Rib Mountain Glass, a leader in the commercial glass industry for over 60 years. Rib Mountain Glass is committed to customer satisfaction, quality, and innovation. We perform complete services from engineering and fabrication of entrance doors, storefronts, curtainwalls, vestibules, glass railings, and shower doors. As we continue to expand our operations, we are seeking a Sales Representative/Customer Service Reprsentative to join our team.
Essential Duties and Responsibilities
- Prepare detailed and accurate estimates for glass, window, shower enclosures and mirror installations or replacements based on measurements, material costs, labor, and other project factors.
- Communicate with clients to understand their needs, provide expert recommendations, and answer any questions regarding project scope and cost.
- Maintain thorough and organized records of estimates, proposals, and client interactions. Ensure all documentation is up-to-date and accurately reflects project details.
- Work closely with installation teams to ensure seamless project execution and resolve any issues that arise during the process.
- Stay informed about industry trends, material costs, and competitor pricing to ensure our estimates remain competitive and reflect current market conditions.
- Upsell and cross sell all aspects of Rib Mountain Glass including Window Enhancements.
- Schedule measurements and installations for the installation team.
- Promptly invoice customers for payment.
- Accurately order material needed for accepted estimates.
Minimum Qualifications
- Excellent verbal and written communication skills.
- Previous estimating and/or glass experience.
- Previous customer service experience.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
- Ability to handle confidential information with discretion.
- Strong problem-solving skills and attention to detail.
- Positive attitude and professional demeanor.
Physical Demands and Work Environment
- This role is based in a fast-paced office environment.
- Ability to sit or stand for extended periods.
- May require occasional lifting of windows, office supplies and files.
Join us as we strive for excellence in sales and customer satisfaction!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $25