Front Desk Associate/Receptionist

Job Title: Front Desk Coordinator – Oral Surgery Office

Location: Rib Mountain Oral Surgery; Weston, WI

Type: Full-Time

Job Overview: We are seeking a friendly, organized, and highly professional Front Desk Receptionist to join our oral surgery practice. The ideal candidate will be the first point of contact for patients and will play a key role in providing exceptional customer service while assisting with administrative tasks to ensure smooth office operations.

Key Responsibilities:

• Patient Interaction:
• Greet patients warmly upon arrival and check them in for their scheduled appointments.
• Answer phone calls and respond to patient inquiries regarding appointments, insurance, and procedures.
• Schedule, confirm, and reschedule appointments, ensuring optimal patient flow and coordination with the surgical team.
• Handle patient check-out, provide post-surgical instructions, and schedule follow-up visits.
• Administrative Support:
• Maintain patient records, ensuring all information is accurate and up-to-date in the office management system.
• Verify patient insurance information and process insurance claims.
• Prepare and manage patient charts for upcoming procedures, including reviewing medical histories and pre-operative instructions.
• Assist with managing patient referral information and processing required paperwork.
• Financial Responsibilities:
• Collect payments, process co-pays, and provide receipts for patients.
• Coordinate financial arrangements for treatment plans and ensure patients are informed of costs, payment options, and insurance coverage.
• Office Management:
• Ensure the front office is clean, organized, and welcoming for patients.
• Coordinate with other staff members, including surgeons, dental assistants, and office managers, to ensure efficient office workflow.
• Compliance and Confidentiality:
• Ensure compliance with HIPAA regulations and patient privacy laws.
• Maintain the confidentiality of patient information at all times.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical or dental office setting, preferably in oral surgery, is highly desired or open to a learner mindset individuals interested in transition to the medical industry.
• Strong interpersonal and communication skills with the ability to interact professionally with patients, staff, and insurance representatives.
• Knowledge of insurance verification, billing, and coding is a plus.
• Proficiency in using office management software and basic office equipment.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Skills and Attributes:

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Professional appearance and demeanor.
• Ability to work well both independently and as part of a team.
• Compassionate and empathetic when dealing with patients, especially those who may be nervous or in pain.

Why Join Us?

• A supportive and positive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Make a meaningful impact in a practice committed to patient care and excellence in the community.

If you're a sociable and a positive attitude individual with a passion for patient care, we want to hear from you!

To apply, send your resume and cover letter to ribmountainoralsurgery@gmail.com or call 715-680-9076 for more information.

We look forward to meeting you!

Rib Mountain Oral Surgery

Weston, WI

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Professional development assistance

Schedule:

• 8 hour shift

Ability to Commute:

• Weston, WI 54476 (Required)

Ability to Relocate:

• Weston, WI 54476: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $23