What are the responsibilities and job description for the Solution Integration Manager position at Ribbon Communications?
Company Overview:
Ribbon Communications is a global leader in Next Generation Network (NGN) solutions, empowering service providers worldwide with cutting-edge IP-based innovations to transform their communications networks. With a comprehensive, standards-based portfolio of switching products, Ribbon serves over two-thirds of the world's top 100 service provider networks. Headquartered in Plano, Texas, we operate Centers of Excellence globally and support customers and partners in more than 80 countries.
Position Overview:
We are seeking a skilled Solution Integration Manager to oversee the delivery of both onsite and remote deployment services. In this role, you will lead a team of technical experts providing installation, integration, and test/verification services to ensure the successful deployment of Ribbon solutions. You will be responsible for managing employee development, meeting revenue and cost targets, maintaining high-quality service delivery, and ensuring customer satisfaction. This position will focus on the deployment and integration of complex networks and solutions, utilizing a team of talented technical engineers.
Key Responsibilities:
- Service Delivery Management: Lead teams in delivering Ribbon's services, including installations, integrations, and verification, ensuring that all services are delivered on time, within budget, and meet high-quality standards.
- Team Leadership: Provide strong leadership to a team of technical experts, setting priorities, evaluating performance, and fostering career development for direct reports.
- Project Management: Oversee the deployment and integration of complex network solutions. Manage the technical requirements and deliverables, ensuring seamless execution of projects from initiation to completion.
- Customer Satisfaction: Maintain high levels of customer satisfaction by managing service quality, responding to issues promptly, and ensuring project timelines are met.
- Financial Management: Monitor and manage project budgets, including contractor spend and cost estimates, ensuring the delivery of services aligns with both revenue and margin goals.
- Collaboration: Work closely with internal teams, partners, and customers to coordinate service delivery, identify challenges, and provide solutions.
Qualifications:
- Telecommunications Expertise: Strong experience with both TDM and NGN networks and a deep understanding of deployment services offerings, processes, and deliverables.
- Leadership Skills: Proven ability to lead, manage, and motivate teams in a fast-paced environment while achieving operational excellence.
- Project Management: Solid understanding of project budgets, contractor spend, and the fixed-price quoting process. Ability to manage multiple priorities while adhering to deadlines.
- Communication Skills: Excellent written and oral communication abilities, capable of effectively collaborating with both internal teams and customers.
- Results-Driven: A focus on achieving business objectives while ensuring top-tier service delivery and operational efficiency.
- Business Acumen: Experience managing key performance metrics, including on-time performance, utilization, contractor budgets, and quality scorecards.
Education and Experience:
- Education: Bachelor's Degree in Electrical Engineering, Telecommunications, or equivalent experience.
- Experience: Minimum of 10 years of relevant experience in telecommunications, with a strong background in deploy services.
- Leadership Experience: Proven experience in people management and developing high-performing teams.
- Customer-Facing Experience: Direct experience working with customers, resolving issues, and providing timely updates.
- Partner Engagement: Knowledge and experience with partner (MSP) engagement processes.
- Citizenship: U.S. Citizen.
Please Note:
'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
US Citizens and all other parties authorized to work in the US are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
