IT Technician

NOTICE: This is not a Remote Work Position. Please do not apply if you are not able to come into the office located in Southampton, PA.

About Us:

At RiccaNET IT Solutions, we provide top-tier IT support and services to businesses of all sizes. As a Managed Service Provider (MSP), we focus on delivering innovative, reliable, and secure IT solutions to our clients. We are looking for a dedicated and skilled IT Support Technician to join our dynamic team and contribute to providing exceptional service to our growing list of clients.

Job Summary:

As an IT Support Technician, you will play a vital role in maintaining, troubleshooting, and supporting our clients' IT systems. You will provide onsite and remote technical assistance, monitor system performance, and help ensure a secure and efficient technology environment for our customers.

Key Responsibilities:

• Client Support: Provide remote and onsite technical support to clients for IT-related issues, including hardware, software, and network problems.
• Troubleshooting: Diagnose and resolve hardware and software issues, network connectivity issues, and server problems.
• System Monitoring: Monitor client networks and systems to ensure uptime, performance, and security.
• Software & Hardware Installation: Assist with installing and configuring client hardware and software applications.
• Maintenance: Perform regular system and network maintenance, updates, and backups.
• Documentation: Keep detailed records of support requests, troubleshooting steps, and resolutions in our ticketing system.
• Security: Assist with maintaining and updating antivirus software, firewalls, and other security measures.
• Collaboration: Work with other team members to resolve complex technical issues and ensure a seamless service experience for clients.
• Customer Communication: Communicate effectively with clients to explain technical issues and solutions in non-technical terms.

Required Qualifications:

• Proven experience in IT support, ideally within a managed services or helpdesk environment.
• Proficiency in troubleshooting common operating systems (Windows, macOS, Linux).
• Hands-on experience with networking protocols, including DNS, DHCP, TCP/IP, VPN, and VLAN.
• Strong knowledge of cloud services (Microsoft 365, Google Workspace).
• Familiarity with common IT tools such as remote monitoring and management (RMM) software.
• Excellent problem-solving and diagnostic skills.
• Strong communication skills and customer service orientation.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• CompTIA A , Network , or similar certifications.
• Experience with Active Directory, Microsoft Exchange, and Office 365.
• Familiarity with server management (Windows Server, Linux).
• Experience with virtualization technologies (VMware, Hyper-V).
• Cybersecurity knowledge and certifications (e.g., Security ).

Benefits:

• Competitive salary.
• Health insurance.
• Retirement Plan w/ Employer matching.
• Paid time off.
• Overtime opportunities.
• Collaborative and supportive work environment.

How to Apply:

Please send your resume and a cover letter outlining your relevant experience to jobs@riccanet.com. We look forward to hearing from you!

Job Type: Full-time

Pay: $59,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Overtime pay

Schedule:

• 8 hour shift
• Overtime
• Weekends as needed

Experience:

• IT support: 3 years (Required)
• Customer service: 3 years (Required)
• Microsoft Windows Server: 3 years (Preferred)
• Computer networking: 3 years (Preferred)

Ability to Relocate:

• Southampton, PA 18966: Relocate before starting work (Required)

Work Location: In person

Salary : $59,000 - $65,000