What are the responsibilities and job description for the Public Safety Telecommunicator - Rice/Steele 911 Dispatch Center position at Rice County?
***POSITIONS ARE OPEN UNTIL FILLED THE RICE /STEELE 911 CENTER LOCATED IN OWATONNA, MN IS CURRENTLY ACCEPTING APPLICATIONS TO FILL ONE FULL-TIME POSITION. |
Answering and Dispatching calls:
- Gather information via multi-channel radio, 911 emergency and non-emergency phone systems, and computer terminal. Responsible for exercising independent judgment to solicit, identify, assess, evaluate, prioritize, summarize and transmit information regarding calls for service
- Answer incoming calls (radio and telephone). Ascertain nature of situation and its location
- Monitor radio activities and provide supplemental information, personnel and equipment
- Dispatch police, fire, EMS, rescue, and reserves and monitor all radio channels.
- Utilize extensive training, departmental policies, procedures and guidelines, mandates, and laws governing a dispatcher's response and conduct to determine appropriate procedure and necessary action
- Making calls for officers: tow request, detox, judges, public works, etc.
- Operate CAD to enter, receive and manipulate associated data, tracking activity and location of personnel and equipment
- Monitor severe weather and sound sirens, when needed
- Monitor multiple radio channels on ARMER. Assist in coordinating activities between law enforcement, fire/rescue, medical, emergency management, municipal utility, and County Highway units operating in the field
- Utilize the CAD and Records Management Systems (RMS) to their fullest capacity
- Operate National Crime Information Center (NCIC)/Minnesota Justice Information Systems (MNJIS) terminal to exchange information with other law enforcement agencies and verify driver records, vehicle registrations, criminal histories, stolen and recovered property, etc.
- Operate public notification system by sending out emergency notifications to public or page out SWAT, dive team or others as needed
- Request, disseminate, enter, verify, modify and cancel protected data through computerized terminals linked to State, Federal, Interstate and local Law Enforcement systems to include but not limited to; driver and motor vehicle information, National Crime Information Center (NCIC) 'hot files'; criminal histories; persons, property, vehicle and other restricted data files
- Assist records and jail staff with entering and removing NCIC/MNJIS records
- Provide general information not limited to; filing police reports, impounded vehicles, returned property, locations in the county; various telephone, address and contact information, special event information etc.
- Search databases for information requested by officers
- Court attendance, if necessary
- Notify Shift Supervisor of all critical incidents or other matters requiring their attention
- Answer questions and complaints from the public in a courteous and tactful manner
- Train new employees
- Maintain a clean and respectful work environment while on duty
MINIMUM POSITION REQUIREMENTS:
DESIRED QUALIFICATIONS:
REQUIRED LICENSES/CERTIFICATIONS:
- High School Diploma or GED
- Possess and maintain a valid driver's license
- Must pass required background check
- Process basic computing skills, including a good knowledge of and experience using: E-mail and Microsoft Outlook, web browsing, basic computer mapping, Adobe pdf viewer, word processing and spreadsheet software, and ability to type 35 WMP.
DESIRED QUALIFICATIONS:
- Communications experience
- Two years of experience as a public safety Communications Operator or Dispatch
- Experience in Customer Service
- Experience or education in law enforcement, fire or EMS training
- Previous experience in Criminal Justice, Corrections or Courts
REQUIRED LICENSES/CERTIFICATIONS:
- State of MN Terminal Operators Portals Certification
- NIMS Training
- Data Privacy
HOURS: This position involves Full-time hours which are generally a 12 hour shift in a 24/7/365 environment. You may be required at times to work outside of your regularly scheduled hours under certain circumstances.
SELECTION PROCESS: May include, but not limited to: job related interview process, typing and comprehension testing and criminal history background check.
SELECTION PROCESS: May include, but not limited to: job related interview process, typing and comprehension testing and criminal history background check.
Salary : $26 - $34
