What are the responsibilities and job description for the Hotel Front Desk Agent position at Rice Street Hospitality, LLC?
We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Front Desk Agent? Guest Relations responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. If you have previous hospitality experience and are familiar with hotel procedures, like dealing with customer needs and check-in/check-out processes, we’d like to meet you. We are looking for candidates with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests.
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Skills
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS), Office and Windows based systems
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- The able to follow directions from management
Job Types: Full-time, Part-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Blythe, CA 92225 (Required)
Ability to Relocate:
- Blythe, CA 92225: Relocate before starting work (Required)
Work Location: In person
Salary : $17