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End User Technical Support Analyst

RICEFW Technologies Inc
Baton Rouge, LA Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/8/2025

The scope of the proposed services will include the following :

  • Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
  • Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
  • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.

Expertise and / or relevant experience in the following areas are mandatory :

  • Customer Service Skills
  • Windows Imaging and Driver Management
  • User Profile analysis and migration

    • Expertise and / or relevant experience in the following areas are desirable but not mandatory :

  • Active Directory Domain Services
  • Troubleshooting skills with basic hardware and software components
  • Experience in deployments with Microsoft System Center Configuration Manager
  • Desktop and Mobile Device imaging and user transition
  • Third party software to be migrated and handled on a case by case basis

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