What are the responsibilities and job description for the End User Technical Support Analyst position at RICEFW Technologies Inc?
The scope of the proposed services will include the following :
- Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and / or relevant experience in the following areas are mandatory :
Expertise and / or relevant experience in the following areas are desirable but not mandatory :