What are the responsibilities and job description for the SCC - Desktop Support Specialists - TWO ROLES! position at RICEFW Technologies Inc?
The SCC seeks TWO an experienced Desktop Support Specialists
NA% ON SITE - Parking NOT provided for contractors
MAX VENDOR RATE : NA
100% ON SITE from Day 1
Parking is NOT provided for contractors
ABOUT THE ROLE
The SCC seeks TWO experienced Desktop Support Specialists to aid in SCC s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 3NA (32-bit) to Windows 11 and Office 3NA (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 3NA and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Working knowledge of and experience with Windows 10 and Windows 11 operating systems
Required
Years
Recent experience in a full-time Help Desk / Technical Support position 4
Required
Years
Experience and proficiency using an Endpoint Management System 4
Required
Years
Experience and proficiency using a Workstation Imaging Solution 4
Required
Years
Experience and proficiency using a Service Management Ticketing System 4
Required
Years
Experience and proficiency with Microsoft Office 3NA applications 4
Required
Years
Proven analytical and problem-solving abilities 4
Required
Years
Excellent verbal and written communication skills 4
Required
Years
Ability to work independently with minimal direction and as a team 4
Required
Years
Ability to work effectively with end users, technical staff, and senior staff providing exception customer service
Required
Years
Experience with PowerShell scripting and / or SQL reporting
Desired
Years
Experience with Symantec s Altiris and / or Microsoft InTune
Desired
Years
Experience with Ivanti Service Desk
Desired
Years
Experience with Microsoft Deployment Toolkit
Desired
Years
Experience with Active Directory
Desired
Years
Questions
Question
Question1
Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question2
Please list candidate's email address.
Question3
In what city and state does your candidate currently reside? Local candidates preferred due to onsite requirement.
Question4
If selected, both roles require the candidate to be NA% ON SITE from Day One. Does your candidate agree to this arrangement?
Question5
Although not required, if your candidate has current or previous VA State experience, providing a completed professional reference (that you obtain) from their agency mgr will be a BIG PLUS and will go a long way to help determine technical / personality fit for this role. If you have a professional reference to share, please upload at time of submittal (under the reference tab) so we can review.
