What are the responsibilities and job description for the SCC - Desktop Support Specialists - TWO ROLES! position at Software Technology Inc?
Job Description
Job Description
The SCC seeks TWO an experienced Desktop Support Specialists
100% ON SITE - Parking NOT provided for contractors
MAX VENDOR RATE : $$$
100% ON SITE from Day 1
Parking is NOT provided for contractors
ABOUT THE ROLE
The SCC seeks TWO experienced Desktop Support Specialists to aid in SCC s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.
Required / Desired Skills
SkillRequired / DesiredAmountof ExperienceWorking knowledge of and experience with Windows 10 and Windows 11 operating systemsRequired4YearsRecent experience in a full-time Help Desk / Technical Support position 4 Required4YearsExperience and proficiency using an Endpoint Management System 4 Required4YearsExperience and proficiency using a Workstation Imaging Solution 4 Required4YearsExperience and proficiency using a Service Management Ticketing System 4 Required4YearsExperience and proficiency with Microsoft Office 365 applications 4 Required4YearsProven analytical and problem-solving abilities 4 Required4YearsExcellent verbal and written communication skills 4 Required4YearsAbility to work independently with minimal direction and as a team 4 Required4YearsAbility to work effectively with end users, technical staff, and senior staff providing exception customer serviceRequired4YearsExperience with PowerShell scripting and / or SQL reporting Desired4YearsExperience with Symantec s Altiris and / or Microsoft InTune Desired4YearsExperience with Ivanti Service Desk Desired4YearsExperience with Microsoft Deployment Toolkit Desired4YearsExperience with Active Directory Desired4Years
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?Question2Please list candidate's email address.Question3In what city and state does your candidate currently reside? Local candidates preferred due to onsite requirement.Question4If selected, both roles require the candidate to be 100% ON SITE from Day One. Does your candidate agree to this arrangement? Question5Although not required, if your candidate has current or previous VA State experience, providing a completed professional reference (that you obtain) from their agency mgr will be a BIG PLUS and will go a long way to help determine technical / personality fit for this role. If you have a professional reference to share, please upload at time of submittal (under the reference tab) so we can review.
Salary : $100
