What are the responsibilities and job description for the Desktop and USer Support - Fully Onsite in Harrisburg, PA position at RICEFW Technologies?
L&I- System Specialist SS1 A4 SC2
Position Description : This position is responsiblefor providing desktop and end user support for the Department of Labor &Industry (DLI) which consists of approximately 4000 users. This positionsupports the Daily operation of several bureaus within the DLI HQ building atNA1 Boas Street in Harrisburg.
Skills : The skill level of this position requires theability to act independently, work in team environments and have a highlyadvanced proficiency and competence in a variety of IT platforms andtechnologies. This role has various tasks, including troubleshooting of theWindows and Mac operating systems, COTS applications as well as numerousin-house developed applications, VPN connectivity issues, VDI connectivityissues, software removal and installation, hardware replacements anddistributions, printer setups, basic networking issues, imagingdesktops / laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, thetechnician in this position has resolved NA-NA% of the incident ticketsassigned which sometime involves working with vendors, working with other ITteams and especially users when 'hands-on' is required.
List of Skills :
1. Thorough knowledge and use of ServiceNow or understandingof asset management system
2. Expert knowledge and use of Windows OS and O3NA Officeproducts
3. Excellent customer service awareness and communicationskills
4. Excellent troubleshooting and problem-solvingskills
5. Knowledge of hardware desktop, printer, scanner,video
6. Knowledge of software installation, patching andtroubleshooting
7. Knowledge of imaging workstations using MDTand / or SCCM
8. Ability to transport / lift boxes / equipment
9. Ability to work independently and as a member ofa team
10. Knowledge of VPN setup, support and install
11. Able to resolve technical issues with users overthe phone
12. Knowledge of active directory users andprivileges
13. Knowledge of wireless workstation setup andsupport
14. Ability to think and act under pressure
15. Good organizational skills
16. Excellent professionalism
Required / Desired Skills
Skill Required / Desired Amount of Experience Thorough knowledge and use of ServiceNow or understanding of asset management system Required 2 Years Expert knowledge and use of Windows OS and O3NA Office products Required 2 Years Excellent customer service awareness and communication skills Required 2 Years Knowledge of hardware desktop, printer, scanner, video Required 2 Years Knowledge of software Required 2 Years Knowledge of imaging workstations using MDT and / or SCCM Required 2 Years Excellent troubleshooting and problem-solving skills Required 2 Years Ability to transport / lift boxes / equipment Required 2 Years Ability to work independently and as a member of a team Required 2 Years Knowledge of VPN setup, support and install Required 2 Years Able to resolve technical issues with users over the phone Required 2 Years Knowledge of active directory use and privileges Required 2 Years Knowledge of wireless workstation setup and support Required 2 Years Ability to think and act under pressure Required 2 Years Good organizational skills Required 2 Years Excellent etiquette and professionalism Required 2 Years Questions
No. Question Question2 Please provide your candidate's current physical residence. (City, State) Question3 This position is on site. Can your candidate comply? Question4 Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
