What are the responsibilities and job description for the Inside Sales Representative position at Rich Sales Inc?
Company Overview :
Rich Sales Inc. is a Manufacturer’s Representative Agency, based in Little Rock, AR, that has been specializing in Plumbing and HVAC products since 1969. We are dedicated to providing exceptional service and tailored solutions to our clients, driving their success and ours. As a small but ambitious team, we prioritize collaboration, initiative, and a client-centric approach to everything we do.
Position Overview :
We are seeking a skilled Inside Sales Representative to join our team. The Inside Sales Rep. will be responsible for managing day to day business, developing and growing relationships with existing clients, understanding their evolving needs, and identifying opportunities to expand our offerings within their organizations.
Responsibilities :
- Client Relationship Management :
- Serve as the primary point of contact for assigned clients, building strong and lasting relationships based on trust, mutual understanding, and exceptional customer service.
- Regularly engage with clients to assess their satisfaction, gather feedback, and identify areas for improvement or expansion.
- Decorative Product Group Account Management :
- Manage accounts of all sizes by representing your team externally with clients and internally by working with internal team and supporting positions.
- Manage day-to-day client communication and ongoing relationships as it relates to current, new, and upcoming projects.
- Client Support and Issue Resolution :
- Serve as a liaison between clients and internal teams, coordinating efforts to address client inquiries, requests, or issues in a timely and effective manner.
- Proactively anticipate and resolve potential issues or challenges to ensure a positive client experience.
- Troubleshoot and solve problems for customers and manufacturers.
- Quoting :
- Enter quotes and track upcoming and ongoing projects.
- Grow sales by helping customers with your product and market knowledge.
- Finance :
- Manage Accounts Receivable, Sales Tax, Invoicing.
- Social Media Management :
- Manage social media accounts
Qualifications :
Benefits :