What are the responsibilities and job description for the Service Advisor position at Richardson Automotive?
SERVICE ADVISOR Standish, MI - Richardson Automotive. A Service Advisor for our growing Service Department. Richardson Automotive is a family owned and operated company, we're all about service!
Applicant should have general knowledge of automotive repairs. Applicant must have a neat and clean appearance; and excel in a fast pace environment.
We offer Great Benefits including health, dental and vision insurance, and 401K Retirement Plan (with employer matching)
Responsibilities:
- Greet and assist customers that are in need of service
- Answer incoming phone calls, provide quotes and other information over the phone
- Prepare repair orders for technicians listing customer's vehicle concerns
- Communicate between the customers and technicians to ensure accurate information is passed between everyone
- Quote services and prices for needed repairs/maintenance for customer vehicles
- Work together with the service team to ensure all customers are taken care of
- Schedule customers for maintenance and/or vehicle repairs
- Coordinate with the parts department and/or technician to ensure proper parts are ordered for customer repairs
- Assist in organizing/keeping track of open and closed repair orders and vehicle keys
- Contact various warranty/insurance companies to provide estimates for potentially covered repairs
Job Requirements
- Preferably have at least 1 years of customer service experience, but not mandatory
- Must have a valid driver’s license
- Ability to read and comprehend written instructions and information
- Knowledge in some aspects of automotive repair and maintenance is preferred
- A fast learner with excellent oral and written communication skills
- Ensures Customer Vehicles are kept clean and treated with respect
- Must be a helpful Team Player
- Maintain a neat, clean and orderly work station
- Basic computer knowledge is proffered
Skills/Qualifications
- General knowledge of automobiles is proffered
- Good Communication
- Good Reading skills
- Ability to learn new technology
- Ability to learn new Service techniques and procedures
BENEFITS:
- Health, dental, and vision Insurance
- 401 K (with employer matching)
- Paid Vacation
Job Type:
- Full-time
Experience:
- Automotive: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
