What are the responsibilities and job description for the Leasing Agent position at Richmark Property Management?
Description:
Position Summary
The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.
Requirements:Ongoing Essential Duties
? Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
? Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
? Strives to meet and exceed occupancy goals
? Is familiar with Fair Housing Regulations and performs all tasks accordingly
? Maintains a working knowledge of the local community, including local schools, business, and events
? Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
? Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
? Serves as a first point of contact for residents, works to resolve any issues or complaints.
? Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
? Quickly escalates any customer service issues to site management when support is needed
? Communicates effectively to site management and maintenance team to resolve any noticed issues
? Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
? Enthusiastically greets each person who enters the office
? Approaches each situation in a friendly and helpful manner
? Maintains a pleasant, professional, and cheerful presence at all times
? Always presents a professional appearance and follows established dress code policy
? Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
? Other duties as assigned
Required Skills/Abilities:
? Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
? Experience in social media and technology
? Proficiency in converting phone calls to appointments and appointments to leases
? Ability to act independently and make decisions
? Excellent verbal and written communication skills
? Flexibility to work weekends, overtime, and other unscheduled times as required
Supervisory Responsibilities:
? This position does not have supervisory responsibilities
Education and Experience:
? Customer service experience
? At least 6 months experience in the apartment, leasing, or hospitality industry preferred
? High school diploma or equivalent combination of education required
Physical Requirements:
? Prolonged periods sitting at a desk and working on a computer.
? Must be able to lift up to 15 pounds at times.
Compensation details: 19-20 Hourly Wage
