Reception and Administrative Coordinator

Overview
At Richmond Animal League (RAL), we are committed to providing an exceptional experience for everyone who interacts with us—whether they are utilizing our services, partnering with us, or supporting our mission. As the first point of contact for many, the Reception and Administrative Coordinator is vital in directing people to the help they need and shaping the public's impression of RAL.

This position creates a welcoming and professional environment, handles incoming and outgoing calls, takes messages, and assists staff with phone communication needs. Additionally, the Reception and Administrative Coordinator provides clerical support to the Shelter Staff, contributing to the seamless operation of our organization.

Responsibilities

• Acts as an ambassador to the organization, greeting visitors with a positive attitude and enthusiasm and managing inquiries with professionalism and courtesy.
• Serve as the primary point of contact for inquiries via phone, email, or in person; provide clear and accurate information.
• Address concerns and escalate issues to the appropriate personnel or manager when necessary.
• Provide general administrative support.
• Serves as a team member by providing prompt, respectful, and knowledgeable service to customers, volunteers, and the public. Treats the public with empathy and patience.
• Order and maintain shelter supplies.
• Maintain RAL merchandise store.
• Assisted in recruiting and engaging volunteers in the front area of the shelter.
• Helps train front office volunteers. Assists and oversees volunteers' work in the front area.
• As needed and time allows, this position will help support the adoption team.
• Maintain adopter, reqlinquisher, donor, vendor, and customer confidentiality.

Competencies

• Must be enthusiastic, self-motivated, team-oriented, and quality improvement minded. Must be customer service oriented.
• Models and embodies the RAL mission, vision, values, policies, and goals in actions and words.
• Must be professional, flexible, and able to handle complex and sensitive situations with diplomacy and discretion.
• Must competently use Microsoft Office and Google sites, web browsers, and other technology as necessary.

Requirements

• Proven experience in an administrative role or similar position is preferred.
• Strong front desk experience with excellent interpersonal skills.
• Exceptional customer service skills with a focus on client satisfaction.
• Excellent time management abilities to prioritize tasks effectively in a busy environment.

Physical Demands

The Reception and Administrative Coordinator must be able to sit or stand for hours at a time; lift at least 40 pounds without help and over 40 pounds with assistance; work at a computer and type; walk; get up and down on the floor; use hands to handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a Full-Time, Non-Exempt position. Regular, predictable, and reliable attendance is an essential function of this position. The hours would be 9 am—6 pm.

Travel

There are no travel requirements for this position

Required Qualifications

High School Diploma

1 or more years of Work Experience

Customer Service Experience

Preferred Education and Experience

2-year associate’s or 4-year bachelor’s degree or higher

Experience in the administrative field.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Application Question(s):

• What makes you interested in coming to work for RAL? What excites you most about the position?

Work Location: In person

Salary : $17 - $18