Volunteer and Community Engagement Manager

Summary/Objective

The Volunteer and Community Engagement Manager will spearhead RAL's push to build the most outstanding volunteer program possible. The advancement of RAL's volunteer program is essential to our ambitious goals for expanding our reach and impact in the region. The position requires a profound passion for animals and people and the ability to inspire and lead a diverse team of volunteers.

Essential Functions

· Develop and implement strategies to build an outstanding volunteer program at Richmond Animal League.

· Supervise the Volunteer Coordinator position.

· Stay current on best practices in nonprofits, animal welfare, and volunteer management through networking and researching. Implement these practices into the RAL programs as seen fit.

· Continuously assess the programs and services delivered by volunteers and implement improvements and changes as needed.

· Seek out and promote opportunities for community engagement and visibility of the organization throughout the Central Virginia area.

· Motivate and recognize volunteers; create and nurture positive experiences to maximize retention.

· Build a staff culture that sets volunteers up for success. Provide guidance, support, resources, and tools to staff who supervise and work with volunteers.

· Help develop, build, and expand community programs

· Oversee and provide guidance on volunteer program materials (policies and procedures, applications, agreements, handbooks, role descriptions, orientations, training, etc.)

· Assist with volunteer information sessions and orientation sessions.

· Develop and implement volunteer engagement strategies, gather feedback through surveys, and translate insights into actionable improvements. Address concerns and escalate issues to the appropriate personnel or manager when necessary.

· Address corporate and community groups on volunteer opportunities at RAL.

· Maintain adopter, reqlinquisher, donor, vendor, and customer confidentiality.

Supervisory Responsibilities: Volunteer Coordinator

Competencies

• Models and embodies the RAL mission, vision, values, policies, and goals in actions and words.
• We are looking for a program builder. Must demonstrate leadership and be enthusiastic, self-motivated, team-oriented, and quality improvement-minded.
• Must be professional, flexible, and able to handle complex and sensitive situations with diplomacy and discretion.
• Ability to communicate professionally, respectfully, and courteously with diverse staff, volunteers, and the community. Strong presentation skills both one-on-one and in group settings.
• Must competently use Microsoft Office and Google sites, web browsers, and other technology as necessary.

Work Environment

The Shelter can be a high-noise area, and the coordinator will be exposed to cleaning chemicals, fumes, dust, cats, and dogs. There is also potential for exposure to animal bites and scratches.

Physical Demands

Candidates must be able to sit or stand for hours at a time; lift at least 40 pounds without help and over 40 pounds with assistance; work at a computer and type; walk; get up and down on the floor; use hands to handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a Full-Time, Exempt position. It includes weekday and possibly weekend hours and requires a flexible schedule based on the department's needs. Regular, predictable, and reliable attendance is an essential function of this position.

Travel

There are no travel requirements for this position

Required Qualifications

Associate’s degree

Previous supervisory and volunteer management experience

Preferred Qualifications

Bachelor’s Degree or Higher

Prior Volunteer Management experience

Experience building programs

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Job Type: Full-time

Pay: $47,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What experience do you have managing volunteers or a team? Please explain program building experience you may have?

Ability to Relocate:

• Richmond, VA 23236: Relocate before starting work (Required)

Work Location: In person

Salary : $47,000 - $58,000