What are the responsibilities and job description for the IT Technician position at Richmond Community Services?
About Us :
Richmond Community Services is dedicated to providing high-quality support and services to our residents, staff, and programs. Our IT team plays a crucial role in ensuring smooth technical operations across all locations.
Position Summary :
We are seeking a skilled IT Technician to provide hands-on technical support for end-user desktops, laptops, network infrastructure, and software systems. This role involves troubleshooting hardware and software issues, deploying system upgrades, and maintaining network connectivity. The ideal candidate is a problem solver with strong communication skills and a passion for technology.
Key Responsibilities :
Provide technical support for hardware and software issues, including desktops, laptops, printers, and network devices.
Manage and respond to end-user tickets via SysAid, ensuring timely troubleshooting and resolution.
Assist in the deployment and maintenance of software, hardware upgrades, and antivirus updates.
Troubleshoot connectivity issues involving network cabling, routers, switches, and wireless connections.
Maintain hardware and software inventory to ensure compliance and report upcoming expirations.
Support WAN functionality, including Cisco routers, firewalls, VPNs, and site-to-site connections.
Document troubleshooting steps and resolutions for future reference.
Provide training and guidance to end-users on IT best practices.
Travel to different Richmond locations as needed for IT support.
Qualifications & Requirements :
Education : Associate degree in Computer Science, IT, or related field OR relevant certifications (A , Network , etc.).
Experience : 1-2 years in IT support, computer systems administration, or network troubleshooting.
Skills :
Proficiency in Windows OS, Microsoft products, and LAN administration.
Strong problem-solving and analytical skills.
Ability to communicate technical concepts clearly to non-technical users.
Ability to work independently and manage multiple tasks effectively.
Other Requirements :
Valid driver’s license and reliable transportation for on-site support.
Ability to lift up to 60 lbs and perform physical tasks as required.
Flexibility to work occasional extended hours for software upgrades or urgent troubleshooting.
Why Join Us?
Be part of a supportive and dynamic IT team.
Opportunity for growth and skill development.
Competitive compensation and benefits package.
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