Patient Service Representative

ESSENTIAL JOB DUTIES:

The Essential Job Functions are:

• Arrive at office location(s) on time, adhering to scheduled shift and unlocking office doors for patients.
• Greet and check-in patients upon arrival, ensuring a positive and welcoming experience.
• Request proper documents and ID cards and scan them into EHR.
• Initiate or complete the patient registration process.
• Collect and update patient information including personal details/demographics and medical history.
• Schedule and confirm new & follow-up patient appointments, both in person and over the phone.
• Verify insurance coverage and assist with insurance claims processing, including prior authorizations.
• Maintain patient records and ensure accuracy of information.
• Answer phone calls, respond to inquiries, and assist all medical office peers as needed.
• Handle patient payments, including co-pays and outstanding balances.
• Follow HIPAA guidelines to maintain patient confidentiality and privacy.
• Collaborate and communicate with medical staff to ensure smooth patient flow and efficient operations.
• Manage and complete all relevant and assigned tasks in EHR.

QUALIFICATIONS:

• Two years of college are preferred, and a high school diploma or equivalent is required.
• Previous experience in a medical office or similar administrative role is preferred.
• Proficient in using IT software applications (e.g., Microsoft Office).
• Knowledge of medical scheduling systems (e.g., gGastro, Epic, Athena) is a plus.
• Familiarity with medical terminology and procedures is beneficial.
• Knowledge of insurance carrier requirements and proper coding procedures is a plus.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced healthcare environment.
• Understanding of HIPAA regulations and commitment to maintaining patient privacy.

MENTAL AND PHYSICAL REQUIREMENTS:

• Ability to work well under pressure with a diverse group of professionals and physicians.
• Ability to multi-task in a fast-paced environment, which may include frequent interruptions.
• Must demonstrate sensitivity to cultural differences within the team and community.
• Work may involve prolonged periods of sitting, standing, reaching, and the ability to push or pull items weighing 30 pounds or less.
• Required to operate a laptop, wireless keyboard, mouse, monitor, scanner, etc.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the needs of the practice.

Job Type: Full-time

Pay: $15.50 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Gastroenterology

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)

Ability to Commute:

• North Chesterfield, VA 23236 (Required)

Work Location: In person

Salary : $16 - $19