What are the responsibilities and job description for the Automotive Service Advisor position at Rick Case Automotive Group?
Experienced Automotive Service Advisors Wanted!
Rick Case Automotive is seeking Service Advisors looking to join our Volkswagen team for a great career opportunity!
If you thrive on challenge, possess high energy, are committed to hard work and want to be paid based upon performance you may be the individual we are seeking!
Our mission is to be a recognized leader in the automotive industry by challenging ourselves to meet the highest standards of quality, innovation, integrity, and customer satisfaction. Over the last 62 years, we’ve established a reputation of success, respect, and integrity with both our customer and employees.
What We Offer:
· -CSI Bonus’ based on performance!
· -Team environment - everyone here wants and encourages others to succeed!
· -A company that is truly concerned about your growth and development!
· -Customer satisfaction is extremely important to us and it shows!
· -Friendly, professional business environment with a great reputation for over 60 years!
· -The Automotive Service Writer / Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Duties:
· Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
· Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
· Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
· Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
· Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
· Maintains automotive records by recording problems and corrective actions planned.
· Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
· Ensure customer has a positive dealership experience.
· Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Requirements
- Prior automotive experience a plus
- ADP/CDK experience preferred
- Superior communication and customer service skills
- Maintaining a positive, can-do attitude
- Valid Driver’s License and clean record – Pre-Employment Background Check Required
- Rick Case is a Drug FREE workplace – Pre-Employment Drug Screening Required
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Apply online on indeed and also our careers website www.rickcasecareers.com
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $1,000 - $60,000