What are the responsibilities and job description for the Customer Service Dispatcher position at Rick Hartman Plumbing & Heating, Inc.?
About Us:
As a 4th generation company, Rick Hartman Plumbing & Heating, Inc. has been a reputable full-service Plumbing company in the North Hills of Pittsburgh, serving residential and commercial customers while offering quality workmanship, fast service and fair pricing since 1994. We are looking to add a reliable and motivated Customer Service Dispatcher to our team, full-time.
Job Description:
As a Customer Service Dispatcher for Rick Hartman Plumbing & Heating, Inc. the customer’s experience and lasting impressions begin with you! In this role, you will manage inbound and outbound communications with customers, technicians and other third-party entities via phone, text and email. This is an entry-level position that will revolve heavily around providing excellent customer service, scheduling service requests and managing the schedule on a day-to-day basis in Service Titan, our integrative dispatching software system. Other responsibilities include confirming upcoming appointments and providing updates to customers, collecting payments, coordinating with technicians to ensure parts are ordered and additional appointments are scheduled as needed, and collaborating with other team members to ensure that we provide organized, high-quality support to our customers.
Qualifications:
- High School Diploma or equivalent
- Reliable team player
- Detail oriented with the ability to work and multi-task in a fast-paced environment
- Open to adapting and takes initiative to aid in the changes and growth within the company
- Possesses strong, professional communication and customer service skills
- Experience with Microsoft Word, Outlook and Excel
- Previous CSR/dispatcher in plumbing or HVAC experience preferred
- Previous experience with Service Titan or other dispatching software preferred
Benefits:
- Competitive wages
- Health/Vision/Dental Insurance
- 401K retirement plan
- Opportunity for growth within the company
- Paid Time Off/6 Paid Holidays
- Comfortable work environment
- Steady Monday-Friday work schedule with no weekend or holiday requirements
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Ross Township, PA 15237 (Required)
Ability to Relocate:
- Ross Township, PA 15237: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $19