What are the responsibilities and job description for the Account Manager - Richmond, VA position at Ricoh USA, Inc.?
Account Manager
TheAccount Managersolves critical business challenges and cultivates new and expanded customer relationships. The AM will focus on understanding the customers' environment and align appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.
Job Duties and Responsibilities
Execute Business Development
Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share
Solve critical business challenges for the customer, those known and uncovered through research and questioning.
Understand how customers are buying, not what they are buying and focusing on their needs, not a predetermined product or service.
Excellent communication
Differentiates Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
Articulate how buying decisions can impact the customer's financial position.
Develop and confidently deliver compelling presentations both in person and virtually
Qualifications (Education, Experience, and Certifications)
Bachelor's Degree or equivalent experience required
3 years of demonstrated business development experience preferred
Experience in IT and / or Software services environment preferred
Understanding of document workflow solutions and processes preferred
Foundational knowledge of P&L components
Ability to research and analyze customers to enable appropriate business conversations across the account
Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail
Knowledge, Skills And Abilities
Strong interpersonal, time management and self-motivational skills.
Strong competitive drive to succeed and overachieve.
Exceptional commitment to new customer acquisition.
Demonstrated ability to work independently but also within diverse teams to achieve objectives.
Avid learner with a high level of curiosity.
Brings thought leadership and ideas to customer engagement.
Outstanding listening, verbal and written communication skills.
Proven ability to develop and maintain professional relationships with relevant stakeholders.
Ability to assess customer environments and situations and create strategies for extending, expanding Ricoh solutions throughout the customer enterprise.
Strives to understand and position favorably in the customer approval process creating sponsors and advocates.
Working Conditions, Mental and Physical Demands
Daily travel to see customers required. Driving typically within a 1 ½ hour radius. Some but rare overnight travel may be required. When in the office, the office environment possesses adequate lighting and ventilation, and a normal range of temperature and noise level.
Mental demands are consistent with any competitive high-performance job that expects high performance and rewards accordingly.
Minimal physical effort required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Regular application of basic skills (MicroSoft applications, CRM tools, calculator, keyboard, etc.).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
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