What are the responsibilities and job description for the Information Technology Services Specialist position at Ricoh USA, Inc.?
The Senior Field Representative is responsible for servicing and repairing complex office equipment within a designated geographic area. This role may include acting as a Team Lead / Coordinator and requires at least one industry certification. Competitive pay and a sign-on bonus are offered.
Responsibilities :
Specializes in servicing and repairing complex office products.
Manages territory, inventory, and customer relationships.
Provides 2nd level technical support to other technicians.
Achieves productivity targets based on workload and experience.
Identifies revenue opportunities through supply leads and equipment assessments.
Operates with minimal supervision, demonstrating technical expertise.
Performs diagnostics, installations, and retrofitting.
Completes training on new equipment and conducts on-the-job training for staff.
Facilitates technical seminars and acts as a role model within the team.
May assume the responsibilities of Field Technology Service Manager as needed.
Maintains accurate parts inventory and adheres to company policies.
Handles challenging customer situations effectively to maintain satisfaction.
Qualifications :
3 years of related experience, including at least 2 years as a Technology Service Consultant I.
Requires 1 industry certification and a record of sustained performance.
Valid state driver's license and appropriate auto insurance for personal vehicle use.
Education :
Completion of a technical school program is required.
About the Company : Ricoh is a dynamic organization driven by passion and purpose, focusing on delivering services, solutions, and technologies that empower business success. The company values collaboration and high-performance teams, seeking inspired individuals to contribute to shaping the future of the industry.
