What are the responsibilities and job description for the Field Services Support Specialist position at Ricoh?
Job Duties and Responsibilities
Technical Expertise : You'll perform diagnostics, installations, repairs, and retrofits on equipment. You'll also handle basic connected installations and provide customer training.
Managing Territory : You'll effectively manage your territory, inventory, and customer relationships. You will also work closely with sales partners and complete all required administrative tasks.
Customer Service : Interaction with customers is a major part of this role. You'll ensure high levels of customer satisfaction, provide technical assistance, and maintain professional relationships.
Qualifications and Skills
Required : A valid state driver's license and auto insurance coverage.
Technical Knowledge : Strong understanding of electro-mechanical devices, electrical circuitry, and digital competencies.
Problem-Solving : Methodical approach to resolving problems and strong judgment in troubleshooting.
Communication : Strong interpersonal and customer service skills.
Technical Reading : Ability to comprehend written technical information.
Working Conditions
Travel : Extensive travel is required, either by automobile or on foot, often in a variety of weather conditions.
Physical Demands : You'll need to be able to move heavy objects, and perform frequent stooping, bending, and kneeling.
Work Environment : Exposure to minor cuts, burns, chemical solvents, and cleaners is common. The job also involves shift work, overtime, and on-call duties.
PandoLogic. Keywords : Field Service Representative, Location : Klamath Falls, OR - 97602
Required
Preferred
Job Industries
- Customer Service
