What are the responsibilities and job description for the Ridezilla is hiring: Service Writer in Carson City position at Ridezilla?
Ridezilla, a leading powersports company, is seeking a highly organized and customer-focused individual to join our team as a Service Writer at our Carson City, NV location. As a Service Writer, you will play a crucial role in ensuring the smooth and efficient operation of our service department.
1. Customer Interaction :
Greet customers and provide a welcoming and informative experience.
Discuss and assess customer service needs, offering solutions and guidance.
Maintain excellent communication to keep customers informed about the status of their service orders.
2. Appointment Coordination :
Schedule service appointments based on customer preferences and availability.
Coordinate with service technicians to ensure efficient workflow and timely completion of service orders.
Manage and update the service appointment calendar
3. Documentation and Record Keeping :
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into Lightspeed.
Create and maintain accurate service records for each customer.
Input relevant customer and vehicle information into the system.
Generate invoices and maintain transparency in service pricing.
4. Technical Communication :
Act as a liaison between customers and service technicians, conveying customer concerns and service requirements.
Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules
Translate technical jargon into easily understandable terms for customers.
Provide basic technical assistance to customers when required
5. Quality Assurance :
Conduct follow-up calls to ensure customer satisfaction after service completion.
Address any customer concerns or issues promptly and professionally.
Collaborate with the service team to uphold high-quality standards.
6. Product Knowledge :
Stay informed about the latest powersports products and technologies.
Provide customers with information on available accessories, upgrades, and maintenance tips.
Requirements
Familiar with basic combustion engine operation and parts
Knows and understands general powersports products and vehicles
Can demonstrate good ability to learn and operate new computer systems
Ability to follow established policies and procedures, as defined by management
Able to effectively multi-task several job functions at once
Working Conditions
Shop environment with potential physical hazards, as well as substantial office conditions May be required to work more than 40 hours.
Physical Requirements Ability to sit for extended periods of time Lift up to 50lbs Routinely kneel-down, bend-over, and reach to high shelves
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