What are the responsibilities and job description for the Meetings Express Coordinator position at Ridgecrest Conference Center?
Description
Cultivates relationships with event planners to coordinate Conference Center services to meet or exceed expectations of guest groups.
Responsibilities
- Secure the booking, negotiate rates and other terms, and prepare formal contracts. Generate the required number of prospecting calls and follow-up contacts.
- Achieve personal sales goals as assigned quarterly and annually
- Answer inbound calls to determine customer needs for an event and outlines available conference centers facilities and services offered. Quotes prices as needed
- Confer with the customer, Gather additional information needed for events (lodging, meeting space, food service, unique requests) inter-departmental communications, time schedule, and unique requirements are executed properly
- Confer with the Sales & Marketing Director on a regular basis regarding account status, overall sales activity, and any service or operational problem impacting an account
- Evaluate needs and recommend action plans
- Ensure event details are executed properly
- Collaborate with internal and external departments to accomplish various tasks and projects
- Make decisions related to guest group needs and expectations and conference center operations and service capabilities
Requirements
- Commitment to Jesus Christ and the mission statement of Ridgecrest Conference Center
- Ability to follow written and verbal instructions
- Negotiating skills - Must be able to Influence others in favor of a product, service, or point of view
- Understand principles relating to large hotel facilities
- Administration/Organizational skills - Ability to organize personal activities to make the best use of time and effort
- Customer relations skills - Ability to express self well when talking to potential decision-makers or influencers and to discuss features of the products or services involved and convince the other person of both knowledge and integrity
- Detail-oriented - Keep accurate records of sales calls and contacts as indicated in procedures and create banquet event orders and group resumes accurately
- Ability to learn computer software required for event bookings and communication
- Interpersonal skills
- Multitasking skills
Education, Work Experience, and Other Qualifications
- Associate degree in the hospitality industry, business administration, or related field (or equivalent experience/training) required
- hospitality sales, event planning, and coordination, or customer service experience required (3 years minimum)
- Must have a valid driver’s license
Physical Demands and Work Environment
- Position requires working on a computer for an extended time involving visual review of documents and forms
- Ability to walk to all areas of campus while carrying up to 25 pounds
- Ability to move tables, chairs, and other equipment
- Position requires some evening, weekend, and holiday work depending on the group and department schedules
