Meetings Express Group Coordinator - Sales Representative - Full Time

Description

At Ridgecrest Conference Center, we are dedicated to impacting lives for God's glory through purposeful hospitality, our facility offers a welcoming environment for events, meetings, and spiritual retreats, combining serene environments with warm, personalized service.

Our Meetings Express Coordinators serve as one of the first points of contact for our guests, ensuring a seamless and memorable experience.
Cultivating relationships with our event planners to coordinate Conference Center services to meet or exceed expectations of guest groups is a primary duty of this role. By coordinating these memorable events for our guests you would play a key role in Bringing God Glory Through Purposeful Hospitality.

Responsibilities

• Secure bookings by negotiating rates, preparing formal contracts, and conducting prospecting calls and follow-ups.
• Generate the required number of prospecting calls and follow-up contacts.
• Achieve personal sales goals, measured quarterly and annually, while maintaining exceptional customer service standards.
• Respond to inbound inquiries, assess client needs, and provide detailed information on conference center facilities, services, and pricing.
• Collaborate with clients to gather event details, including lodging, meeting spaces, food services, and any unique requests.
• Communicate inter-departmentally to ensure smooth execution of schedules and requirements.
• Evaluate client needs, recommend solutions, and ensure all event details are executed accurately and professionally.
• Regularly consult with the Sales & Marketing Director to discuss account statuses, sales activity, and operational challenges.
• Work with internal and external teams on various projects and tasks to enhance customer satisfaction and operational efficiency.
• Address guest group needs by assessing conference center capabilities and aligning them with client expectations.

Requirements

Requirements/Skills

• A strong commitment to Jesus Christ and alignment with the mission of Ridgecrest Conference Center.
• Exceptional communication and negotiation skills with the ability to follow written and verbal instructions.
• Solid understanding of hotel or large facility operations, with proven organizational and administrative abilities.
• Strong customer relationship skills, with a focus on professionalism and integrity.
• Detail-oriented planning & execution - Must be able to keep accurate record of sales calls and contracts as indicated in procedures.
• Must be able to create banquet event orders and group resumes accurately.
• Proficiency in learning and utilizing computer software for event bookings and communications.
• Interpersonal and multitasking skills to manage complex responsibilities efficiently.
• Negotiating skills - Must be able to Influence others in favor of a product, service, or point of view
• Previous experience using Salesforce is preferred.
• Must be coachable and willing to train with our experienced professionals.

Education, Work Experience, and Other Qualifications

• Minimum of 3 years of experience in hospitality sales, event planning, or customer service (Required).
• Valid driver’s license (Required)
• Must have a High School Diploma (Required)
• Associate degree in hospitality, business administration, or a related field (or equivalent experience/training) (Preferred).

Physical Demands and Work Environment

• Ability to work on a computer for extended periods, reviewing and managing documents.
• Capacity to walk across campus while carrying up to 25 pounds. (Our campus is quite large & can have various degrees of steepness)
• Physical ability to set up event spaces, including moving tables, chairs, and equipment.
• Availability to work evenings, weekends, and holidays as needed, based on group and departmental schedules.

Event Coordination - Client Relations - Sales Support - Customer Service - Time Management - Multitasking Skills