What are the responsibilities and job description for the Medical Receptionist / Front Desk position at Ridgeview Medical Center?

This is a casual position. A casual is a non-benefit eligible position that is not guaranteed any hours, but can pick up open shifts.

Purpose of Job

This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties.

Job Functions

Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
Completes pre-visit planning to ensure seamless patient experience.
Assigns the appropriate Guarantor for each patient.
Greets and provides courteous customer service to internal and external customers.
Ensures patient receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.
Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system.
Collects financial obligations from patients and / or refers patient to Patient Financial Services for financial counseling.
Uses resources, tools and procedures to complete accounts in assign work queues.
Coordinates requests for release of medical information.
Performs other duties as assigned.

Minimum Education / Work Experience

16 Years old

Previous Customer Service Experience

Knowledge / Skills / Abilities

Ability to meet and maintain necessary background checks as aligned with position functions

Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

Capable of making independent decisions with the use of strong critical thinking and problem solving skills

Knowledge of basic computer functions and Microsoft Office applications

Ability to perform basic math functions and count money

Ability to respond appropriately to unpredictable situations and diverse patient populations

Ability to work autonomously and as a team

Ability to multi-task

Preferred Qualifications

High school graduate or equivalent

One year of medical office experience or completion of Medical Administrative Assistant / Medical Receptionist Certificate

Previous electronic medical software experience

Bilingual

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as : the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.

Flexibility and Availability : Ability to work on an on-call basis, often with short notice. Must be willing to cover shifts across different locations Belle Plaine, Chanhassen, Excelsior Clinics.

Customer Service Skills : Strong interpersonal and communication skills to interact positively with patients and staff. Ability to handle patient inquiries and concerns with empathy and professionalism.

Administrative Proficiency : Familiarity with medical terminology, health insurance policies, and registration processes. Efficient in managing patient data entry and adept at using medical software system Epic.

Problem-Solving Skills : Ability to address and resolve issues that arise during patient registration or scheduling. Capable of making quick decisions under pressure.

Attention to Detail : Ensures accurate collection of patient information, verification of insurance details, and adherence to confidentiality and compliance standards.

Adaptability : Comfortable working in different clinical environments and able to quickly adjust to the specific processes and team dynamics of each.

Education and Training : High school diploma required; additional certification or experience in a medical office setting preferred.

Teamwork : Must be able to work effectively with a variety of team members across the clinic and support seamless service delivery.

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Medical Receptionist / Front Desk

What are the responsibilities and job description for the Medical Receptionist / Front Desk position at Ridgeview Medical Center?

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