ID Card Services Support

RieLes Group is seeking administrative support for ID Card Services supporting the Georgia National Guard (GAARNG). Clay National Guard Center, Marietta, GA and frequent travel to Ft. Stewart, GA for attending training, conducting training, delivering briefings, observing field operations, and attending conferences are required and reimbursable with COR approval.

RieLes Group has been providing meaningful opportunities that move people to social and economic empowerment since 2009. Helping individuals find their next opportunity through Persistence, Integrity, Authenticity, and Respect. RieLes Group seeks to foster a relationship with each employee and our business partners.

Job Title: ID Card Services Support
Monday through Friday from 7:30 am to 4:00 pm EST

Key Responsibilities:

• ID Card Issuance: Perform all tasks related to ID card and Common Access Card (CAC) issuance, including researching and reviewing source documents, verifying eligibility, and discussing entitlements.
• Team Supervision: Supervise an office of 1 to 3 employees, ensuring all personnel adhere to established procedures and meet performance standards.
• Inventory Management: Conduct weekly accountability checks for CAC-related stock items, including cardstock and printer consumables.
• Memorandum of Authorization Issuance: Issue memorandums of authorization for DoD installation Commissary and Exchange privileges to eligible customers.
• RAPIDS Configuration: Access and update RAPIDS configuration utilities as needed, ensuring system settings remain accurate and functional.
• RAPIDS System Audits: Review RAPIDS system audit trails weekly and investigate security violations in coordination with the Security Manager.
• Early TRICARE Eligibility Verification: Verify Early TRICARE eligibility for mobilizing service members.
• Medicare Part B Data Entry: Input Medicare Part B data into the system for eligible personnel.
• Customer Service: Field and resolve customer complaints related to ID card services.
• Data Discrepancy Resolution: Identify and resolve system data discrepancies.
• Reporting: Generate and submit reports for the G1, including ID card issuance statistics and stock usage trends.
• College Student Status Verification: Verify college student status and enrollment for dependents requesting ID cards.
• DEERS/RAPIDS Liaison: Serve as the state’s liaison for DEERS/RAPIDS-related matters with the National Guard Bureau Project Office.
• RAPIDS Workstation Security: Ensure the security of DEERS/RAPIDS workstations, maintaining 100% compliance with DoD security protocols.
• RAPIDS User Management: Maintain the state roster of RAPIDS users, including adding roles and updating access privileges.
• DEERS/RAPIDS Security Actions: Request, delete, and update DEERS logon IDs and security privileges.
• Security Violation Reporting: Deactivate and report security violators within 1 business day of detection.
• SSM Reporting: Report State Security Manager (SSM) changes to DEERS security immediately upon identification.
• Site Information Maintenance: Maintain current site information, including site name, location, phone numbers, and mailing address.
• DEERS/RAPIDS Data Processing: Register, process, and maintain DEERS and RAPIDS data in accordance with Verifying Official responsibilities.
• RAPIDS Workstation Maintenance: Perform routine operator maintenance on RAPIDS workstations and printers.
• Data Security: Ensure maximum protection against compromise or theft of sensitive information stored in RAPIDS.
• Security Training: Implement training and awareness programs for RAPIDS security, incorporating these into state security training programs.
• Incident Reporting: Report information system security incidents for RAPIDS immediately upon discovery.
• Incident Reporting to ID Card Administration Project Management Office: Submit incident reports to the Identification Card Administration Project Management Office within 1 business day of occurrence.
• Unauthorized Access Reporting: Report any unauthorized access attempts, system failures, or suspected defects that could lead to disclosure of sensitive DoD information.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology) or equivalent experience
• Strong understanding of DoD ID card policies, procedures, and regulations
• Proficiency in Microsoft Office Suite and database management systems
• Experience with customer service and problem resolution
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team