IT Service Manager

The IT Services Manager will be responsible for developing, implementing, and overseeing the company’s technology infrastructure, ensuring smooth operations, and supporting the company’s strategic goals in the construction industry. This role combines technical expertise with leadership skills to manage IT projects, optimize systems, and guide the team in adapting to the evolving digital landscape within construction management.

Responsibilities

• Strategic IT Planning & Development:
  • • Collaborate with the management team to define and execute the IT strategy in alignment with the company’s objectives and growth in the construction industry.
    • Lead the implementation of digital tools, software, and technologies for the business
    • Drive innovation in the adoption of emerging technologies in construction
• IT Infrastructure Management:
  • • Oversee the installation, configuration, and maintenance of all hardware, software, and networks.
    • Ensure the reliability, performance, and security of IT systems, ensuring data integrity and backup procedures are in place.
    • Manage cloud infrastructure and software solutions, ensuring scalability and accessibility for remote teams on construction sites.
• Cybersecurity & Risk Management:
  • • Implement and enforce security protocols to protect sensitive company data.
    • Regularly conduct vulnerability assessments and risk analysis to prevent cyber threats.
    • Ensure compliance with industry regulations and standards related to IT security and data protection.
• Team Leadership & Development:
  • • Lead and mentor the IT department, providing guidance, training, and career development opportunities for the team.
    • Manage IT projects, from budgeting and timeline management to stakeholder communication.
    • Collaborate with other departments to identify IT solutions that enhance productivity and efficiency.
• Vendor Management & Budgeting:
  • • Oversee relationships with external IT service providers, contractors, and software vendors.
    • Negotiate contracts, monitor service level agreements (SLAs), and ensure cost-effective procurement of IT services and equipment.
    • Manage IT department budget and allocate resources efficiently.
• Support for Field Operations:
  • • Ensure the availability of mobile and remote technology for teams working on construction sites (laptops, tablets, software applications, connectivity tools).
    • Provide troubleshooting and support for construction teams, ensuring minimal disruption to ongoing projects.

Experience & Requirements

• Bachelor's degree in Computer Science, Information Technology or a related field
•  5 years of IT management experience, preferably within the construction, engineering, or related industries.
• Hands-on experience with construction-related software (Viewpoint Vista, HCSS) and systems.
• Proven experience in managing IT projects, systems integration, and process improvements.
• In-depth knowledge of IT infrastructure, networks, and security protocols.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills, capable of translating complex technical concepts to non-technical stakeholders.
• Ability to manage multiple priorities and work under pressure.
• Ability to travel to other worksites and adapt to the dynamic needs of a construction environment.
• Availability for on-call support outside regular office hours for emergency IT issues.

Supervision

Oversee a team of 1 or more

Physical

May lift up to 10lbs; Prolonged periods of sitting/standing at a desk and working on a computer

Benefits:

• Competitive Wages
• ESOP
• Health & Dental with generous employer contribution
• Supplemental Insurances (Vision, FSA, Dependent Care, Short-term Disability, Critical Illness, etc.) 
• Paid Holidays
• Generous PTO
• …and more! 

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Rifenburg Companies follow EEO Federal and State guidelines prohibiting employment and job discrimination. It is the policy of Rifenburg Companies to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, carrier status or any legally protected status.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training including apprenticeship and on-the-job training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.

Salary : $120,000 - $150,000