What are the responsibilities and job description for the Field Service Engineer position at Rigaku Americas?
Job Details
Level
Experienced
Job Location
Calgary - Calgry, AB
Remote Type
Fully Remote
Position Type
Full Time
Travel Percentage
Road Warrior (Greater Than 50%)
Job Shift
Job Category
Skilled Labor - Trades
Description
Overview :
Rigaku is a world leader in X-ray diffraction, scattering, fluorescence, imaging analyses, Raman spectroscopy, and thermal analysis equipment manufacturing. Rigaku group's Americas headquarters, Rigaku Americas Holding (RAH), seeks a Content Coordinator with copywriting skills and firsthand experience working in HubSpot. We are looking for a marketer who desires to learn about our technology and products, work with our Subject Matter Experts efficiently, and help us on our journey to implement and embrace inbound marketing in the rather traditional analytical equipment industry.
Rigaku Americas Corporation a division of Rigaku Americas Holding, Inc. is seeking a Field Service Engineer to perform planned maintenance on TXRF, XRF, and XRD instruments. This position will involve the installation; maintenance and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other related devices. This position requires a large amount of travel Monday through Friday with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience.
Responsibilities :
- Perform preventive maintenance (PM) and basic service on our systems.
- Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols, and final verification that the instrument performs to Rigaku's specification.
- Basic troubleshooting on-site using Digital Voltmeter (DVM)
- Qualify the instrument after service repair by executing operational and performance protocols including running verifications.
- Makes travel arrangements and generates individual expense reports.
- Secure customer's acceptance of preventive maintenance or repair.
- Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
- Attend certified Rigaku product training in Rigaku factory.
- Communicate and work closely with service / support centers.
Qualifications
Required Qualifications :
Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health, Dental, Vision, STD, LTD, Life insurance, section 125 flexible spending accounts, 401(k) plan and more. Rigaku is an EEO / AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Applicants must be able to legally work in the US.
