Si-Tech Product Support Specialist

Description

The Sitech Product Support Specialist is responsible for successfully providing excellent customer service, training new customers, support existing customers with the use of Trimble/Cat grade control solutions. 

DO YOU HAVE WHAT IT TAKES? 

WHAT YOU'LL DO

· Trimble/Cat resident expert on machine technology & application information

· Lead person on all startups, training operators on equipment controls and associated technology

· Specialist responsible for Trimble/Cat equipment and application as well as recommended performance improvements

· Responsible for verification of functionality and accuracy of machine technology at delivery

· Point of Contact/communication with manufacturer representative to diagnose, analyze, document, and solve product application problems

· Communicate all information that assists in correcting/containing application problems to Sitech/Riggs CAT Management

· Attend new product deliveries at customer sites and train on operational efficiency, safety, and best practices

· Provide customer (internal and external) with product, application, maintenance, and operation training of Sitech equipment

· Advise and consult customers on machine and job site operations which directly impact the customer’s business performance

· Review quotes to ensure accuracy and completeness

· Work with Technology Manager to schedule new system installations

· Manage call-in support and schedule field tech as appropriate

Requirements

WHAT YOU'LL NEED

• Ability to gather and analyze information skillfully, and sometimes develop alternative solutions;
• Ability to work in group problem solving situations
• Ability to manage difficult or emotional customer situations and responds promptly to customer needs.
• Ability to speak or communicate clearly and persuasively in positive or negative situations
• Demonstrated group presentation skills and willingness to participate in meetings.
• Ability to set and achieve ambitious goals, demonstrate persistence and overcomes obstacles, and self-measure against standard of excellence.
• Tolerance for taking calculated risks to accomplish goals.
• 5-10 years of GPS Technology experience, on and off machine; Trimble
• Requires extensive technical experience in electrical and mechanical equipment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Excellent verbal and written communication skills
• Valid driver license and clean driving record.

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must be able to lift 25 lbs of force occasionally and 10 lbs of force frequently.

The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate.

This is a blended outside and inside role with expected overnight stays estimated at 1-5 nights/month, depending on customer needs.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Exempt

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)