What are the responsibilities and job description for the Operations Trainer position at Riggs Tree Service, LLC.?
Operations Trainer
The Operations Trainer position is responsible for designing, developing, and delivering operational training to new hires & current employees within defined areas of expertise. This position is responsible for ongoing training for current employees, as well as maintaining current knowledge and processing skill levels. This role will also be responsible for the development and maintenance of operational job aids and procedures.
Main Accountabilities:
- Assemble training programs and associated materials.
- Facilitate design and development of comprehensive training materials to address multimodal learning, including presentations and handouts.
- Assist with customizing training programs to address specific skills gaps and business objectives.
- Conduct engaging and interactive training sessions in various formats (small groups, sit withs etc.)
- Utilize diverse instructional techniques to cater to different learning styles and ensure content retention.
- Demonstrate flexibility and ability to train multiple team members in various disciplines concurrently.
- Measure training effectiveness through feedback and performance metrics.
- Analyze training outcomes to improve content and delivery methods based on trainees’ performance and mastery of content.
- Engage in monitoring and correcting trainees’ work over a designated period.
- Maintain accurate records of training activities, trainee progress, and feedback.
- Collaborate with management to assess and address ongoing training needs for the department.
- Partner with leadership team to implement and deliver training on ongoing updates and changes.
Qualifications:
- 2 years experience in the Tree Service industry preferred.
- Prior training experience.
- Strong working knowledge of Riggs’ Tree Operations.
- Strong communication skills (written and verbal)
- Strong analytical skills and attention to detail.
- Proven ability to manage multiple projects and initiatives.
- Ability to work independently and within a team environment
- Proficient in Microsoft Office (Word, PowerPoint, Excel.)
- Ability to build rapport with diverse groups and adapt training techniques as needed.
- Strong ability to Multi-Task
