What are the responsibilities and job description for the Intake Coordinator position at Right at Home Decatur?

Right at Home Decatur -

Intake Coordinator

Job Summary

Ensure that all referrals are received in an accurate, detailed manner and are properly handled. Assist Director of Operations with inside sales & processes, accurate data entry and maximize our efficiency of our software (ClearCare). Assist Director of Operations in any other projects that benefit Right at Home.

Essential Functions

Reflect the core values of BRG Services, LLC (d.b.a. an independently owned and operated Right at Home In-Home Care and Assistance franchise)
Assist, develop, execute and analyze in-take from A-Z to Director of Operations & Chief Growth Officer
Achieve the annual operational plan’s objectives
Develop and maintain positive and professional relationships with referral sources in the community
Confers with departments and review activities and operations to determine changes in programs or operations.

Answer telephone; take inquiries or messages utilizing good telephone technique.

Receive and respond to referrals and service inquiries on the programs offered by this company.

Interview, screen and test applicants as needed.

Supervise, schedule and coordinate day to day activities of the caregivers as needed.

Assist with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc as needed.

Maintain documentation of associate work record in ClearCare and ensure current and complete personnel records for all homecare associates as needed.

Communicate continually with associates and clients to evaluate service.

Respond promptly and courteously to all clients calls.

Perform on-call coordinator duties as needed.

Assist with sales, marketing and public relations efforts as needed.

Supervisory Responsibilities :

This position requires On-Call responsibilities after hours, nights and weekends.

After-Hours Coordinator Responsibility

As an after-hours coordinator you will be on-call outside the Right at Home office after regular business hours. Your duties and period of availability (“After Hours Period”) will be as follows :

Monday through Friday from 5 p.m. to 8 : 00 a.m. daily (to be split with Client Care Coordinators) and weekends as well as the hours when the office is closed (8 : 00 a.m. – 5 : 00 p.m.) and on the following holidays (that fall during your time on-call) : New Years Eve, New Years Day, Easter, Mother’s Day, Memorial Day, Father’s Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

Knowledge, Skills and Abilities :

This position must have an understanding of and uphold the policies and procedures established by BRG Services, LLC (d.b.a. an independently owned and operated Right at Home In-Home Care and Assistance franchise)

This position must demonstrate excellent oral and written communication skills and the ability to listen effectively

This position must have the ability to work independently, maintain confidentiality of information and meet deadlines

Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills

Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures

Ability to organize and prioritize daily, monthly and yearly work

Ability to establish good working relationships with colleagues, the franchise owner, clients and the community

Ability to sit at a desk and listen effectively for long periods of time on the telephone

Ability to present a professional appearance and demeanor

Ability to operate office equipment

Must be patient and congenial on the telephone

Must have computer skills and be proficient in Word and Excel

Ability to work evenings or weekends as required

Knowledge of the senior-care industry

Ability to perform duties in a professional office setting

Excellent written and verbal communication skills

Ability and desire to work in a fast-paced challenging environment

The desire to meet and exceed measurable performance goals

Naturally curious and passionate

The technical aptitude to master our every day tools

Highly self-driven sense of motivation

Ability to deal with objections

Fanatical attention to detail

Willingness and capacity for learning

Identifying and implementing efficiency improvements

Technical aptitude and understanding the whole business and how it all fits together

Ideas are great; collaboration is where company’s improve measurably

Communication, communication and communication are three keys in our business

Additional (non-essential) Functions

Other general office and clerical functions.

Other duties assigned by the Director of Operations and Chief Growth Officer.

Work as a caregiver in case of staffing emergency.

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