What are the responsibilities and job description for the Scheduling Coordinator position at Right at Home East Montgomery / South Bucks Counties, PA?
Job Description
Job Description
Right at Home, In-Home Care & Assistance, is seeking to hire a Care Coordinator.
The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making / Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.
Essential Functions
VERBAL COMMUNICATION
Responds promptly and professionally to all potential clients, current clients and caregiver calls.
Effectively communicates care plan with clients, families and caregivers.
Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.
CLIENT / CAREGIVER FOCUS
Identifies and reports opportunities to improve the client experience.
Supports on-call staff as needed, but on a limited basis.
New service Inquiries- obtain all pertinent information regarding care, schedule
Assessment or determine if appropriate RAH person needs to be contacted.
Caregiver call outs - Schedule appropriate replacement according to care plan and communicate with client / clients family with regards to change.
Client cancellations- Notify caregiver
Caregiver / Client emergencies- notify appropriate parties, make necessary changes
DECISION MAKING / JUDGMENT
Maintains calm and offers sound guidance during emergencies.
Ensures a good client and caregiver match.
Participates, through direct communication with caregivers, in caregiver performance reviews, terminations, probations and job counseling in compliance with agency policies.
ORGANIZATION
Maintains complete, accurate and timely client records in ClearCare.
Maintains compliance with applicable laws and regulations and agency policies and procedures.
Implements corrective action in response to reports or complaints from regulatory agencies.
Update all billing and payroll in ClearCare for bookkeeper
Send out all invoices via email / mail weekly
CONFLICT MANAGEMENT
Understands natural sources of conflict related to care within families, and then acts to prevent or soften the conflict.
When a conflict emerges, effectively works through the conflict to its optimum outcome.
Education, Experience, Knowledge, Skills, Abilities and Availability
High School graduate or equivalent with two years of business experience..
Basic computer knowledge, and organizational skills. Excellent interpersonal relations along with exceptional telephone skills.
Knowledge of common medical terminology.
Able to work independently, demonstrating sound judgment.
Read, write, speak, and understand English as needed for the job.
