What are the responsibilities and job description for the Business Operations Coordinator position at Right at Home?
MUST INCLUDE COVER LETTER OR APPLICATION WILL NOT BE CONSIDERED...
JOB SUMMARY
Are you a passionate person who loves helping people? Then, we are looking for you! If this sounds like you, continue reading!
Right at Home provides in-home care for seniors and disabled adults. Our mission is to improve the quality of life for those we serve. The Business Operations Coordinator ensures that the office complies with all applicable laws, regulations, and company policies. You will be expected to make policy and strategic decisions and develop and implement operational policies and procedures. You will also assist our Human Resources department, conduct community outreach, and help promote a company culture that encourages morale and performance.
We are seeking a creative, enthusiastic, and bilingual Business Operations Coordinator who will oversee the business's initiatives or projects, monitor their progress and completion, and ensure they meet management's expectations. You will also monitor, inspect, and propose measures to correct or improve Right at Home’s products and processes to meet established quality standards.
ESSENTIAL FUNCTIONS
- Make policy, planning, and strategy decisions
- Develop, implement, and review operational policies and procedures
- Be knowledgeable of HR in recruiting activities
- Help promote a company culture that encourages top performance and high morale
- Ensure all legal and regulatory documents are filed, and monitor compliance with laws and regulations
- Work with the CEO to determine values and mission, and plan for short and long-term goals
- Identify and address problems and opportunities for the company
- Oversee the company’s quality assurance programs by promoting participation, reviewing results, and making recommendations to the management team on improving the quality of care
- Support worker communication with the management team
- Prepare and implement quality assurance policies and procedures
- Perform routine inspections and quality tests
- Identify and resolve workflow and production issues
- Ensure that standards are met at all times
- Address and discuss issues and proposed solutions
- Document quality assurance activities and create audit reports
- Create training materials and operating manuals
MARKETING
- Articulate the vision and standards for key referral sources
- Keeps team and referral sources informed
- Generate new solutions to problems or suggest innovative improvements to our current care
- Create promotional material as needed
- Investigate the competitive landscape and identify opportunities to gain market share
- Coordinate sales activity with all office staff to ensure appropriate follow-up
- Pre-plan weekly sales activities
- Present ideas and data that outline new service opportunities and sales potential
- Represent the agency in the community
- Participate in educational opportunities in healthcare
- Establish new sales opportunities
NON-ESSENTIAL FUNCTIONS
- Promotes agency to the community, participating in community programs with other professionals
- Represent the agency online and/or in public as required
- Other duties as assigned
EDUCATION / SKILLS / ABILITIES / AVAILABILITY
- Bachelor’s degree
- 2 years of demonstrated experience in sales, operations, HR in the areas of home care, hospice, or healthcare
- Excellent communication and proven relationship-building skills
- Organized and self-motivated in achieving sales goals
- Exceptional verbal, written, and presentation skills
- Ability to work effectively both independently and as part of a team
- Experience using computers for a variety of tasks
- Competency in the following applications, including Google Suite (Shared Drives, Docs/Word, Sheets/Excel, Slides/Powerpoint), Forms
- Knowledge of file management, transcription, and other administrative procedures.Ability to work on tight deadlines
- Bilingual is a bonus
MUST INCLUDE COVER LETTER OR APPLICATION WILL NOT BE CONSIDERED...
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $15.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Home care: 2 years (Preferred)
- Home health: 2 years (Preferred)
Work Location: In person
Salary : $15 - $22
