What are the responsibilities and job description for the Care Coordinator/ Scheduler position at Right at Home?
About Right at Home:
Right at Home is a leading provider of non-medical home care, committed to enhancing the lives of our clients through compassionate, personalized care. We help individuals maintain independence and dignity in the comfort of their own homes. We are looking for a dedicated Care Coordinator/Scheduler to join our team and ensure that our clients receive the highest quality care.
Job Description:
As a Care Coordinator/Scheduler at Right at Home, you will play a vital role in coordinating care for our clients by managing schedules and ensuring that caregivers are available to meet the needs of our clients. You will be responsible for handling client inquiries, and managing shift changes. This position requires flexibility and the ability to be on-call, including nights and weekends, to address any urgent staffing needs.
Key Responsibilities:
- Schedule caregivers to provide non-medical home care for clients, ensuring that the right caregiver is matched with each client based on their specific needs.
- Manage and adjust schedules as needed to accommodate changes in client needs, caregiver availability, or last-minute shifts.
- Coordinate caregiver availability, ensuring proper coverage for all client shifts.
- Handle client and caregiver communications, ensuring both parties are informed and satisfied with the care schedule.
- Be flexible and available to take on shifts when on-call, including nights, weekends, and holidays, as needed to cover caregiver shortages.
- Maintain accurate records of caregiver schedules, client preferences, and other essential details.
- Monitor and report any issues that may arise with scheduling or care delivery to ensure high-quality service.
- Ensure compliance with all company policies, procedures, and relevant regulatory standards.
Qualifications:
- Previous experience in scheduling, coordination, or a similar role in the healthcare or home care industry is preferred.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and handle urgent situations effectively.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Must be flexible and able to work on-call shifts, including nights and weekends.
- Proficiency in using scheduling software or similar tools is a plus.
- A compassionate and professional demeanor.
Why Join Us?
- Competitive pay and benefits.
- Opportunity to make a difference in the lives of our clients.
- Supportive and collaborative team environment.
- Flexible scheduling options.
How to Apply:
If you’re ready to make a meaningful impact in the lives of others and possess the necessary skills, we encourage you to apply today!
