Client Care Coordinator

JOB SUMMARY

The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.

ESSENTIAL FUNCTIONS

VERBAL COMMUNICATION

• Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
• Effectively communicates care plan with clients, families and caregivers.
• Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.

CUSTOMER FOCUS

• Manages Client Satisfaction program.
• Identifies and reports opportunities to improve the client experience.
• Supports on-call supervisor as needed, but on a limited basis.
• Conducts client quality calls and provides follow-up as needed to family members, caregivers and others.
• Other general office and clerical functions.
• Other duties assigned by Office Manager.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• High school graduate or equivalent with one year of relevant healthcare or business experience.
• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Have a valid driver’s license and use of insured automobile.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak and understand English as needed for the job.
• Be available as required for occasional on-call duty outside of normal office hours.

BENEFITS

• Paid time off.
• Paid holiday's.
• Major medical, dental and vision offered.
• 3 Paid Mental Health Days per calendar year.

WORKING ENVIRONMENT

• Works primarily out of the local office.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Healthcare: 1 year (Preferred)
• Business: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Salary : $19 - $21