Field Technical Support Representative

Position Summary

Right Platforms LLC is looking for a IT Field Technical Support Representative to help service our local and national clients as we expand throughout the US and internationally. You will be tasked with traveling to different locations in your local area and assisting with solving IT Networking and Telecommunication issues.

About Us

Aloha, Right Platforms LLC brings reliability and integrity to IT networking, security, and telecommunications while creating a happy work environment and helping clients protect data and decrease technology down time.

We are reliable and compassionate in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: We are reliable, respectful, compassionate, accountable, and agile while applying personal integrity and team work to deliver outstanding results.

Performance Objectives

• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding, connectivity, printing, and other IT Networking issues.
• Consults with users and clients to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and IT Networking procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and equipment and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Provide reliable and outstanding customer service when assisting clients with IT Issues
• Able to implement secure IT practices and protocols
• Installation and configuration of various IT Networking equipment and Network backbones
• Clearly and concisely document work performed, and steps taken after assisting clients with resolving their IT issues.
• Performs other related duties as assigned

Key Competencies

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and clients.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Ability to stay organized and self-disciplined when working alone and with a team
• Reliable and punctual attendance

Education and Experience

• Windows OS experience
• Apple IOS experience
• Knowledge of IT security practices
• 2 years of Telecommunications experience
• 2 years of IT Networking experience
• A certification or knowledge to acquire it within 3 months of hire
• Network Certification is preferred
• Bachelors degree in Computer Science or related field preferred.
• At least three years of experience in customer technical support highly preferred.
• Experience with VOIP and Telephony is preferred
• Security Certification is preferred

Physical Requirements:

• Ability to spend prolonged periods standing, walking, or sitting at a desk and working on a computer

• Must be able to lift to 0 to 50 pounds at times

• Perform work with required PPE; Including COVID19 PPE

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Benefits Section

30 to 35 per hour based on experience

• 3 Weeks Paid Time Off (PTO) Program
• Professional Training & Development Opportunities
• Paid Holidays
• Ability to work from home
• Dental Insurance
• Health Insurance
• Fuel allowance

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. Right Platforms LLC recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to hr at rightplatforms dot com. Already a Right Platforms LLC candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Types: Full-time, Part-time

Pay: $25.00 - $40.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Telecommunication: 2 years (Required)
• Computer Networking: 2 years (Required)
• Low voltage: 2 years (Required)
• Customer service: 2 years (Required)
• IT Desktop Support: 2 years (Required)

License/Certification:

• Driver's License (Required)
• CompTIA Network (Required)

Ability to Relocate:

• Honolulu, HI: Relocate before starting work (Required)

Work Location: On the road

Salary : $25 - $40