What are the responsibilities and job description for the Client Engagement Account Manager position at Right Side Up?
Founded in 2016, Right Side Up is the premier growth marketing consulting firm in the U.S., with staff deployed in the most prestigious and high-growth tech companies in the world, including Uber, Lyft, DoorDash, Stitch Fix, Coinbase, Stripe, Fitbit, Calm, Instacart, Yelp, Google, and hundreds more. We provide all of the marketing chops, and none of the agency fluff. We’re trusted by the most buzzed-about early-stage ventures, the fastest growing tech companies, and well-established Fortune 500 teams to do one thing better: growth.
The Client Engagement Account Manager will be an energetic and strategic person who can quickly develop an understanding of our clients’ business. Taking a “knowledge expert” approach to building credibility, relationships, and long term strategic impact with Right Side Up’s active client base.The ideal candidate will have experience in an in house growth capacity or digital marketing agency and be looking to transition to a more client facing, account management position. This will not be a tactical role- you will be in an advisory position working directly with our clients helping to assess their various marketing needs and further establishing those relationships.
Responsibilities:
- Understand clients’ marketing challenges and goals - identifying opportunities within their marketing/growth strategy to add incremental value either through ad hoc advising and/or through incremental resourcing
- Act as an escalation point for clients and consultants during ongoing marketing-focused engagements to ensure
- Partner closely with colleagues to identify consulting needs for active client base and partner on recommendations
- Proactively communicate with client points of contact at all organizational levels including marketing managers all the way up to CMO/Heads of Marketing
- Build strong client relationships, oversee active engagements and ensure successful outcomes for both clients and consultants
- Support investor operating team in project managing engagement and relationship success and progress check-insIdeal
Experience:
- 3-5 years in house marketing or agency experience in digital and/or offline media
- Consulting or account management experience preferred but not required
- Very strong written and verbal communication skills
- Excellent analytical and problem solving skills
- Able to juggle many balls at once without compromising quality
- Ability to adapt quickly in a changing environment
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