Scheduler

Scheduling Coordinator

About Right Traffic:

Right Traffic, LLC. is a leading company in the Traffic Control industry, experiencing rapid growth across North America. As the fastest-growing national traffic control company, we pride ourselves on delivering exceptional services to our clients.

Position:

Title: Scheduling Coordinator

Location: Pittsburgh, PA

Department: Remote Operations

Reports to: Dispatch Supervisor/Manager, Special Projects

Type: Full-Time, Permanent

Job Summary:

As a Scheduler at Right Traffic, you will be responsible for efficiently coordinating field crews, ensuring timely job assignments, and maintaining clear communication with both field employees and customers. Using tools like Roads/Atlas (internal, proprietary software), Verizon Connect (vehicle tracking), and other key pieces of technology, you will play a key role in delivering reliable service while optimizing routing and crew assignments.

Key Responsibilities:

- Dispatch jobs to appropriate employees based on proximity and availability.

- Monitor vehicle movement in Verizon Connect to ensure crews are en route and on schedule.

- Cross-reference jobs scheduled in Roads/Atlas with real-time GPS data to ensure dispatch accuracy.

- Maintain continuous communication with field crews, supervisors, and customers throughout the day.

- Accurately log dispatch activity and update job statuses in internal systems.

- Address customer concerns professionally and attempt resolution over the phone; escalate to a supervisor if needed.

- Document any dispatch issues (e.g., no-shows, wrong gear sent, etc.) and notify supervisors as required.

- Follow call handling procedures: answering and signing off using the proper operating company name and addressing callers by name.

- Perform start-of-day vehicle movement checks to verify active jobs.

- Participate in regular dispatch meetings and training sessions.

Qualifications and Requirements:

- High school diploma or equivalent required; post-secondary education is a plus.

- 1-3 years of dispatching, logistics, or scheduling experience (traffic control industry preferred)

- 5 years working within a call center environment.

- Strong computer skills with the ability to learn and navigate multiple systems (e.g., Roads/Atlas, Verizon Connect, MS Teams).

- Typing efficiency with WPM of 50 (you will be tested on this).

- Excellent organizational, problem-solving and multitasking skills.

- Strong communication skills-both written and verbal.

- Must be dependable, punctual and team oriented.

Preferred Skills:

- Experience in traffic control, field services or construction environments.

- Working knowledge of a GPS fleet tracking system.

- Bilingual (English/Spanish) considered an asset.

What We Offer:

- Competitive compensation.

- Opportunities for advancement with a growing company.

- On-the-job training and support.

- A supportive and collaborative work environment.

- Benefits package which includes medical, dental and vision.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have prior experience in a construction/traffic control field?
• Are you able to type 50 WPM?
• Would you consider yourself able to communicate very strongly both written and verbally?

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 2 years (Preferred)
• Call center: 2 years (Required)

Language:

• English & Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Beaver, PA 15009 (Preferred)

Work Location: In person

Salary : $45,000 - $55,000