Implementation & Training Specialist

We are seeking an Implementation & Training Specialist to guide dealership service staff through the onboarding and training process of our SaaS Dealer Management System (DMS). This is a highly customer-facing role where you will be responsible for ensuring a smooth transition to our platform, conducting onsite training, and serving as a consultant for dealership teams.

We’re looking for someone with strong interpersonal skills, technical aptitude, and the ability to train and support users in a fast-paced environment.

Key Responsibilities:

• Onsite Training & Support: Conduct training sessions for dealership service teams on our SaaS DMS, ensuring they are comfortable using the system.
• Implementation Assistance: Assist with system setup, troubleshooting, and best practices for workflow optimization.
• Customer Engagement: Serve as the point of contact during implementation, addressing questions and concerns.
• Technical Guidance: Demonstrate a strong understanding of our software and related tools, ensuring customers can navigate and utilize the system effectively.
• Travel: Travel up to 85% of the time to customer locations for training and onboarding sessions.

Qualifications & Skills:

• Ability to handle various personalities, emotionally intelligent, and adaptable in different dealership environments.
• Able to quickly learn new software, troubleshoot issues, and guide users through technical concepts.
• Familiarity with Microsoft products (Word, Excel, Outlook), tablets, and basic computer operations.
• Clear communication, patience, and confidence in leading training sessions.
• Proactive in providing support and ensuring a positive customer experience.

This role offers a fantastic opportunity to gain hands-on experience in SaaS implementations while traveling and working directly with clients. If you are tech-savvy, a great communicator, and enjoy helping people learn new systems, we’d love to hear from you!