Company Introduction: 

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Warranty Administrator with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

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WHY RIHM? 

BENEFITS WE OFFER: 

• VERY COMPETETIVE PAY! 

• Generous Personal Time Off Plan (PTO) Holidays 

• Medical, Dental, Prescription & Vision Coverage 

• Health Savings Account (HSA) with Employer Contribution 

• Flexible Spending Account (FSA) 

• 401(k) Savings Plan Employer Match 

• Employer Paid Basic Term Life and AD&D Coverage 

• Employer Paid Long Term Disability Insurance 

• Short Term Disability Available with Employer Contribution 

• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) 

• Company Paid Training 

• Employee Assistance Program 

• Company Discounts (ex. Verizon Employee Discount)  

Position Summary: Claim and expense recovery activities for Original Equipment Manufacturer (OEM). Dealership DSFW (Dealer Sponsored Fleet Warranty) customers for OEM activities.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Review, arrange and finalize OEM warranty repair orders with an emphasis on chassis related issues
• Finalize engine warranty repair orders and warranty claim submittals, occasionally based on workload
• Build and process OEM warranty claims
• Return failed material as needed
• Respond to OEM information inquiries
• Issue customer credits as needed
• Other duties as assigned to meet business requirements.

ESSENTIAL EDUCATION and EXPERIENCE QUALIFICATIONS:

• High school diploma or GED
• Customer support/service-related work experience in an office environment or industry related experience
• Participate in OEM warranty training programs as necessary to perform job duties satisfactorily

KEY ATTRIBUTES / SKILLS / CHARACTERISTICS:

• Intermediate desktop PC skills
• Strong attention to detail
• Strong analytical and problem-solving capabilities
• Good typing skills

PREFERRED QUALIFICATIONS:

• Post secondary education
• Industry related background
• ADP experience
• Google Docs experience

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee may on occasion lift and/or move up to 50 pounds. 
• The employee is regularly required to use arms, hands, and fingers to feel, grasp, and reach. 
• The employee is frequently required to stand, walk, sit, talk, and hear. 

 Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and vibration. 
• The employee is regularly exposed to fumes or airborne particles. 
• The noise level in the work environment is usually moderate and occasionally loud. 

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties.  Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary. 

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.