Branch Parts Manager

Rihm Family Companies is looking for a Branch Parts Manager to join our growing team.  Our family-owned business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion.  We look for exceptional candidates who value our mission.  If you possess a strong work ethic and an appetite for a growing industry and would like to gain experience with an established organization, please apply.

• VERY COMPETITIVE PAY!
• Generous Personal Time Off Plan (PTO) Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts (ex. Verizon Employee Discount)

Job Summary: Manages and supervises day-to-day operations of the Branch Parts Department activities and employees. Sets employee expectations to achieve growth in individual skill sets, achieve optimum work product efficiency and to determine if individual employees are desired for retention or redeployment outside Rihm Kenworth. Accomplishes budget goals using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.

Essential Job Functions/Responsibilities:

• In conjunction with Controller, Regional Manager and Director of Parts, develops monthly and annual department budget goals
• Contributes to achievement of department goals and objectives
• Stays abreast of activities/work in the warehouse, front and back counters (and phone room if applicable) at all times
• Coordinates a prompt, efficient and timely flow of required paperwork Analyzes sales, expenses and inventory on a monthly basis and develops or modifies programs to maintain profit goals
• Assists in the collection of past due accounts
• Timely processing of required reports to corporate.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop (if applicable), wholesale accounts and the do-it-yourself public.
• Establishes individual parts inventory levels and balances them for maximum turnover and minimized obsolescence
• Upkeep of core and product monthly/annual returns
• Approves PACCAR and vendor invoices
• Directs shipping and receiving efforts to ensure timely processing
• Assists Director of parts with pricing parameters/programs in each customer category (based on territory) to generate desired gross profit for the company while at the same time maintaining customer loyalty and a competitive edge
• Responsible for sales and superior customer service via phone, at counter or upon parts delivery
• Develops branch specific sales promotions for Outside Sales in conjunction with Director of Parts
• Makes regularly scheduled customer visits/sales calls to customers and prospects
• Partners with Outside Sales on pricing and quotes

Other:

• Effectively handles customer complaints immediately and according to dealership guidelines Schedules delivery drivers for maximum efficiency
• Schedules Parts Department vehicles for repairs and maintenance.
• Participates in Managers meetings and events.
• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.
• Keeps current and complies with federal, state and local regulations that may affect parts sales.
• Ongoing professional training and development as required.
• Other duties to meet business requirements.

Personnel Management:

• Participates in hiring process with interviews, and recommendations for hires, trains, motivates, mentors and monitors performance of branch Parts staff
• Participates in decision making process with regard to employment actions such as hiring, promotions, transfers, disciplinary actions, terminations, etc.  Effectively and proactively interacts with team members to deliver on department and company goals
• Supervises day to day activities of branch Parts employees: Countermen, Warehouse/S/R/Delivery Drivers to achieve best customer outcomes
• Trains, motivates, mentors, monitors and reviews employee performance
• Coaches and takes corrective and disciplinary action, especially with regard to safety matters, accidents and near misses
• Strives for teamwork and positive employee relations within department and with other departments
• Oversees implementation and maintenance of employee training schedule
• Monitors/manages Parts employees’ time records and approves for payroll
• Holds regular employee meetings to foster open two-way communication and meet employee training and development needs

Education & Essential Qualifications:

• 3 years Parts Department experience within the heavy truck industry
• Keen understanding of Parts Sales
• Intermediate math skills
• Intermediate computer skills (e.g. Excel, Word, PowerPoint)
• Valid driver’s license

Key Attributes/Skills/Characteristics:

• Customer-focused
• Strong written and verbal communication skills
• Goal-oriented and driven to achieve high standards
• Strong organization skills
• Ability to read, analyze and interpret data (e.g. parts department financial)

Preferred Qualifications:

• Bachelor’s degree in Business or Management
• Successful supervisory experience
• Experience working within ADP or PFW or CDK business system

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include ability to read on a computer screen.
• The employee is regularly required to use hands and fingers to type.
• The employee is frequently required to walk, sit, talk and hear.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be exposed to work near moving mechanical parts and vibration.
• The employee may be exposed to fumes or airborne particles.
• The noise level in the work environment is usually moderate and occasionally loud.