What are the responsibilities and job description for the Front Office Coordinator position at RIMROCK TRAILS TREATMENT SERVICES?
Description:
Job Description: We are seeking a dedicated and organized Front Office Coordinator to join our team. As a Front Office Coordinator, you will play a crucial role in ensuring smooth operations and excellent customer service for our clients. Your responsibilities will include:
- Communicate effectively with a diverse group of clients pertaining to behavioral health access, insurance benefits, clinician appointments, and other program offerings.
- Provide intake coordination services in the form of reviewing forms with clients and families, ensuring proper paperwork is completed.
- Scrub charts daily to obtain any missing pertinent chart information.
- Collect co-pays and follow up on any missed payments, ensure financial packets are completed, assist clients with paperwork questions.
- Assist with maintenance of clinician schedules, including sending appointment reminders, if necessary.
- Support Telepsychiatry Program by taking vitals, and seating clients with the telepsychiatry provider.
- Verify insurance benefits prior to client appointments.
- Generate weekly verification of benefit reports and follow up on any error accounts.
- Maintain multiline phone systems and forward calls to the correct contact persons.
- Maintain working knowledge of Electronic Medical Record (EMR) software, including billing/Co-pay software.
- Oversee daily office/facility maintenance as needed, including light cleaning, maintenance of office supply inventory, bathroom and kitchen supplies, grounds safety including shoveling snow and applying ice melt to sidewalks/parking lot.
- Assist the Operations Supervisor and/or Director with requests, queries, and responses.
- Maintain functionality of office equipment (printers, copiers, e-fax, scanners).
- Collect and distribute mail and other correspondence.
- Develop and maintain a filing system.
Qualifications:
- High School diploma or equivalent.
- Excellent communication skills.
- Proficiency in Microsoft Office Suite.
- Experience in a similar role preferred.
- Ability to multitask and prioritize effectively.
If you are a detail-oriented individual with a passion for providing exceptional service, we encourage you to apply!
How to Apply: Interested candidates should submit their resume and cover letter via our application portal. We look forward to reviewing your application!
