General Manager - Glass City Skating Ribbon (GLS 0202)

Job Purpose

This is a year- round General Manager position. Manages the entire scope of a busy skating rink. Represents RMSC in a professional manner and operates facility in the company's best interest.

Duties and Responsibilities

• Management of day-to-day operations that include, but are not limited to, programs, events, and physical facilities
• Execute policies and procedures professionally and accurately
• Effective recruitment, hiring, and processing of all facility employees
• Successfully use administrative and leadership skills to supervise employees
• Schedule staff with attention to payroll budget
• Responsible for ensuring all proper training modules are completed for all employees, including on site and online staff trainings
• Immediate and complete reporting of all liability issues
• Report daily revenue and generate daily, weekly, and monthly reports
• Ensure and promote excellent customer service
• Responsible for all cash handling including reconciling petty cash daily and daily bank deposits
• Knowledgeable of all the facility positions and the ability to work in that capacity as required
• Oversee rink installation and take-down processes
• Maintain a clean and safe facility
• Maintain a professional appearance and demeanor always
• Communicate professionally verbally and in writing
• Answer emails and return phone calls in a timely manner
• Maintain all RMSC office equipment, facility equipment, and materials
• Any other duties as assigned

Qualifications

• Associates or Bachelors Degree with course work in management, marketing, public relations, recreation, public works, accounting, or equivalent
• Two years' experience as a facility manager or equivalent
• Work experience at an ice facility and resurfacing is preferred
• Must be available to work evenings, weekends, and holidays

Working Conditions

Work is performed in several settings including a standard office environment at a recreational facility. Work may be performed both indoors and outdoors and will often be done on the ice. Standard office equipment to be used includes computers, fax and copy machines, and telephones. Maintenance and cleaning equipment include ice resurfacers, ice maintenance equipment, skate sharpeners, vacuums, mops, and any other equipment associated with use in a recreational facility.

Physical Requirements

This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and ice skating. Must be able to operate heavy machinery.