Bell Person

What You’ll Do

The Bell Person assists with creating a memorable and positive arrival and departure experience for guests. This position is responsible for assisting with luggage handling, providing information, and delivering exceptional customer service. All duties are to be performed in accordance with the company’s policies and procedures.

ROLE EXPECTATIONS

Responsibilities Include, But Are Not Limited To, The Following

• Welcome guests warmly and offer assistance upon their arrival, ensuring a gracious farewell upon departure.
• Aid guests in handling their luggage, ensuring safe delivery to guest rooms or secure storage following hotel procedures.
• Assist guests in loading and unloading their belongings from vehicles, offering support as required.
• Collaborate closely with the Bell Services dispatch team to efficiently coordinate and deliver services to guests.
• Provide accurate and helpful information regarding the property's amenities, facilities, local attractions, and dining choices.
• Accept and promptly log incoming packages and mail for guests, notifying recipients promptly.
• Cultivate positive guest relations by being approachable, courteous, and attentive to their needs.
• Address guest concerns or issues with empathy and efficiency, resolving matters promptly or escalating them to the Front Services management team or relevant management.
• Maintain an organized and visually appealing bell service area.
• Always maintain a professional appearance by wearing a well-maintained uniform and name tag.
  
  

Supervisory Responsibilities

• This position does not have supervisory responsibilities.
  
  

Requirements

• At least 18 years of age.
• Minimum of one year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
• High school diploma or equivalent.
• Previous experience as a Bell Person or in a similar guest service role within a luxury hotel, high-end resort, or exclusive private estate is advantageous.
• Outstanding communication and interpersonal skills, accompanied by a friendly and approachable demeanor.
• Demonstrates high motivation and an energetic personality, coupled with a strong dedication to delivering exceptional hospitality.
• Proficient at maintaining composure while working in demanding and hectic situations.
• Ensures the confidentiality of sensitive guest and company information.
• Embraces a customer-centric approach with a deep commitment to providing outstanding and personalized guest experiences.
• Familiarity with local attractions, events, and cultural offerings to offer informed recommendations to guests.
• Physical fitness and the capability to lift and transport luggage and packages for guests.
• Willingness and ability to work a flexible schedule, including nights, holidays, and weekends.
• Thrives in a fast-paced, bustling, and occasionally stressful work environment.
• Provide an updated Nevada Motor Vehicle Report every six months and immediately inform the department leader of any changes to the Nevada Driver’s License status.
• Temporary or permanent duties and responsibilities may be assigned or modified as necessary.
  
  

Preferred

• One year previous experience as a Bell Person is preferred.
  
  

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.
  
  

Physical Requirements

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 50-80 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Must be able to push and/or pull heavy rolling loads in excess of 300 pounds.
  
  

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust, and smoke.
  
  

PAY RANGE

• The pay range for this position is $13.98 - $17.48/hour.
  
  

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.