What are the responsibilities and job description for the Service and Parts Coordinator - RION position at RION?
Company Details
With over 50 years of unwavering commitment to our customers and the communities we serve, we pride ourselves on our stability and continued growth. Our employees are equipped with the training and resources necessary to excel, enjoying both technical and professional development opportunities that prepare them for future career advancements. We foster a healthy work-life balance, cultivate a great work environment, and provide an amazing company culture characterized by a family feel and an unwavering commitment to safety. Our team is driven and motivated, working hard, building strong relationships with our customers and delivering unique solutions and value that others can’t. In our company, every opinion and idea is highly valued, making us a dynamic and innovative force in the industry. Rion Equipment stands alone in excellence.
Position Overview
RION Equipment is looking for a Service and Parts Coordinator who is responsible for acting as the first point of contact to our customers by answering calls, scheduling service work and parts order entry for machine repairs and coordinating timely completion of work orders. Manages all related work order and paperwork responsibilities.
PRIMARY JOB DUTIES :
- Initiates, processes and closes service repair quotes and work orders utilizing standard jobs for all incoming repairs by obtaining accurate details from customers as to nature of problem.
- Verifies warranty and service contract coverage. Informs customers of any needed services, recalls, DOT inspections due on equipment.
- Ensures orders are accurate, supportable and match invoices.
- Schedules equipment repairs on work orders by dispatching workflow to shop / field technicians by assessing skills, capabilities, areas of expertise and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians.
- Communicates to internal and external customers in a timely manner to keep them abreast of work being done, projected timeframe for timely completion and follows up with customers after the repairs have been completed to ensure customer needs have been met.
BENEFITS :
About RION Equipment
RION Equipment, formerly NMC Material Handling, has been serving the upper Midwest since the 1970’s. This change in our business means great things for potential candidates. We’re growing and investing in our company and employees. We are investing in personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RION Equipment hires the best in sales and service personnel behind a complete line of quality products.
RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
