What are the responsibilities and job description for the 2025 Summer Concierge Internship position at Ripken Baseball?
Overview:
As a successful Concierge Intern, you will be responsible for assisting with our state-of-the-art VIP suites during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation. This internship will operate from mid-May 2025 to mid-August 2025.
Responsibilities:
- Work under a full-time staff member assisting with all VIP suite reservations during our Week-Long Experiences.
- Serve as on-site liaison for all VIP suite reservations.
- Prepare, maintain, and organize VIP suite supplies.
- Perform all pre-game, in-game, and post-game duties associated to suites (i.e., trash removal, suite monitoring, food & beverage needs, etc.).
- Ability to problem solve under pressure.
- Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.
- Emulating a positive environment with peers and full-time staff
- Assist our Food and Beverage Manager and Retail Coordinator as needed.
- Work in a fast-paced environment on Sundays during the check in process, opening ceremonies, and skills competitions.
- Execute basic cleaning duties which include but are not limited to sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash.
- Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.
- Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.
Qualifications:
Required:
- College student seeking credit or recent college graduate seeking work experience
- Prior experience in a customer service environment
- Outgoing and friendly personality, strong initiative, and high-energy
- Excellent communication skills
- Strong detail-orientation, with ability to problem-solve
- Ability to multi-task, efficient time-management skills
- Commitment to work long hours, including weekends, depending on business needs
- Positive and effective leadership and customer service skills
- Ability to work in a team environment with a strong work ethic and positive team attitude
- Team player who can listen and learn
- Reliable transportation
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
